Toyota SmartPath Service

Donnie provided superb attentive service.

What is the charge of 12.80 shop supplies. It don’t show on the invoice what it was. Thanks

Always an excellent service at Carlson Toyota. I have been a customer since 2013

Thank you

Still waiting on the inspection report. It wasn't provided to me on my visit today, and I was told that it would be sent as soon as it was completed.

Buen recibimiento y buena atención

Thanks for the excellent service !

I was so pleased to get help with locking lugnuts- so willing to help & try to figure out a remedy! I had been to 2 other places in Topeka asking for help - very nice guys but could not help me & suggested Toyota might have the answer.

I am writing to lodge a formal complaint regarding the poor service I received during my recent visit to CarlsoToyota Dealership in Coon Rapids. I came in for an oil change and tire rotation. While paying for the service, I noticed the service report stated that the oil and cabin filter needed to be replaced. The service advisor had not informed me of this recommendation, and I had to point this out to him. I was disappointed that the technician's recommendation was ignored, and I had to request these parts be replaced and waited another 30-45 minutes. When I picked up my car from the parking lot, I discovered the driver side mirror cover was missing. I returned to the dealership, and after asking a representative to locate the advisor, the manager became involved and helped find him. The cover was located in the shop, but neither the advisor nor the technician were able to properly snap it back in place. The manager came out and pushed it so hard that it appeared to be secure. However, after driving approximately 30 miles on the highway and parking at my workplace, my coworker noticed the mirror cover had fallen off and was lying on the ground next to my car. The mirror had previous damage, but the cover had been working perfectly fine for the last 5 months before this service visit. I expect this matter to be resolved immediately, including proper reinstallation of the mirror cover at no cost and an explanation of how this damage occurred. Sincerely, Biniam D

Dalton did an excellent job with our car. We are satisfied will all he did and appreciate his knowledge!!

Thanks for the updates and texting me when the car was completed.

Excellent service. Thank You, Gary C

Very pleasant and knowledgeable staff.

The service person explained that since I had put so few miles on the car over 8 months, it didn't need any service for 3 more months. So the general evaluation they did on my car showed no problems and I was happy for a free service check.

Andrew was very courteous and helpful! He explained all the charges very clearly. And Andrew Kroll did an excellent job explaining what was going on with my brakes and all the “whys” we needed to do what needed to be done…but without pressuring me.

Ludaimar Pérez es excelente y agradezco el servicio de buscarme para recoger el carro . Muy amable el chofer .

Daniel was very helpful and courteous. His work as the liaison between the desk and the service department was excellent and keeps me very happy with Baxter Toyota. After very very frustrating experiences at Village Pointe, my switch to Baxter, although less convenient mileage wise, continues to be a joy. Worth the little bit of extra drive!

Waited almost 30 minutes from when we pulled up to service until the service rep we had an appointment with came out to see us.

Dana was attentive!

Michael answered all my questions.