My wife went in for the service today and gave her number after dropping off the car. The dealer called me while I was working and I didn’t answer therefore my wife waited nearly 5 hours while the car was done after 3.5 hours.
Secondly she was recommended a rear brake replacement but we had the breaks replaced at a different Toyota dealership last year. It’s not clear to me if each Toyota dealership sees the servicing from other dealerships tied to our vehicle but I am doubtful that the rear break pads have worn down enough to require replacement after driving 12,000 miles…
I believe the dealership purposefully tried to upsell her after having her wait an extra hour and a half because they didn’t use the phone number they took from her after she dropped off our car to tell her the service was complete…
We are looking at going to a different dealership
6/20/2026
Paul M. VERIFIED CUSTOMER
Great customer service and helped answer all of my questions.
6/20/2026
Anna G. VERIFIED CUSTOMER
Daniel and the rest of the crew made me feel safe to leave my car to be worked on and seeing everyone with smiles and greeting people awesome team work
6/20/2026
Jayne S. VERIFIED CUSTOMER
I can’t say enough great things about Danna, Nick, Nigel
And CB as well as all the service people! I had a terrible situation, called them, they listened and reassured me! They took care of me immediately! It really pays to build a bond w your car dealership service dept! They treat me like family! I recommend to everyone! They will be my service people forever! Thank you so much!
6/20/2026
Lawerence S. VERIFIED CUSTOMER
Excellent attitude and communication
6/20/2026
Peter A. VERIFIED CUSTOMER
Very smooth operation and staff is great.
6/20/2026
Marjorie C. VERIFIED CUSTOMER
I brought the vehicle (Camry) in for service and drove off in a new Prius.
6/20/2026
Keith S. VERIFIED CUSTOMER
Dropped car off at 730 didnt get touched till way later. Maybe be more.clear about drop off time and scheduled work time. I could have waited another day to get scheduled to be worked on at an earlier time so I would be stuck sitting in the lobby for almost 2 hours
6/20/2026
Carlos M. VERIFIED CUSTOMER
We were very satisfied with the service we received. Hallie and mechanic staff are awesome. We will not hesitate to have our cars serviced again by Findlay Toyota! Thank you
6/20/2026
Walter M. VERIFIED CUSTOMER
Rosalina is so amazing at her job. Makes me feel like family everytime I show up.
6/20/2026
Mariah O. VERIFIED CUSTOMER
Great customer service
6/20/2026
Aaszah M. VERIFIED CUSTOMER
Thank you
6/20/2026
Tim L. VERIFIED CUSTOMER
Todd was helpful and very personable
6/20/2026
Jose M. VERIFIED CUSTOMER
Mr. Ruiz made us feel at ease with his informative, helpful, and professional demeanor. We look forward to working with him for future servicing.
6/20/2026
Jerry H. VERIFIED CUSTOMER
Outstanding service as always.Thanks Billy!
6/20/2026
Harry L. VERIFIED CUSTOMER
Mike is always good at raking care of needs. Thanks
6/20/2026
Doug W. VERIFIED CUSTOMER
I scheduled an oil change for Thursday at 3:15 pm. I brought my car in at 3:10 PM. I received the text message showing I was checked in and the status of my vehicle. I did not receive any call or notification that my car was being worked on that afternoon. I called several times and left messages and I was told that my rep was going to get back to me. He never did. I did not have a car to get to work the next morning. I had to borrow a car to get to work in Santa Monica at 3:30 in the morning. The next morning, I did not receive a call notification that my car was being worked on. I then had to call three times to get a hold of someone to then let me know what the statuses of my vehicle. I was then told that my vehicle was now going to start getting worked on. I don’t know why I would ever come back Wondries.
6/20/2026
Jaime C. VERIFIED CUSTOMER
Julio is alwa6s very kind and professional. Service is always the best.
6/20/2026
Rosanna Y. VERIFIED CUSTOMER
It took 6 hours of service and check the problem of my car.
I was supposed get my car by 2pm but nobody called.
I called 2x and by 6 hours then representative called me that my car is ready.