Easy in and out. Super waiting area. Estimated time for service was spot on.
6/9/2026
Beverly F. VERIFIED CUSTOMER
Promised a refund of the amount unexpected 3%credit card charge at next visit
6/9/2026
Marilynn G. VERIFIED CUSTOMER
I appreciated that Toyota provided an Uber ride home while Toyota completed recall
6/9/2026
Patrick K. VERIFIED CUSTOMER
I have worked with Michael almost exclusively over the past two years and will continue to schedule with him in the future. He is professional, attentive, and knowledgeable. I know that my vehicle is in good hands with Michael, and I would (and do) definitely recommend him to friends and family.
6/9/2026
Karl H. VERIFIED CUSTOMER
Everything went good. No issues.
6/9/2026
Stephanie G. VERIFIED CUSTOMER
Service Rep Brandon Napier explained the process of inspections done and kept me updated all along the way. He started by listening to my concerns which means a lot. He also had the experience in dealing with fleet services with the maintenance that was needed so that matters could be addressed at my appointment for service.
6/9/2026
Jaime V. VERIFIED CUSTOMER
Gabe Lucero, my service advisor, is always great.
Communicative, prompt and extremely responsive.
Highly recommend him and your service.
I never got any feedback from my previous Tacoma service complaint, regarding how my vehicle was left. I have received all my services from your service center but was left short of expectations the previous service experience.
This complaint had no bearing whatsoever on Mr Lucero’s reliable record of service. Jaime V
6/9/2026
Ken S. VERIFIED CUSTOMER
The radio/entertainment center is not functioning correctly.
The hood ripples while driving
Neither were addressed
6/9/2026
Rusty G. VERIFIED CUSTOMER
always friendly professional and informative
6/9/2026
Darla V. VERIFIED CUSTOMER
I am always the first to show up for my appointment and the last to leave with my truck. Don't really understand this when others are there for the same services.
6/9/2026
Gary B. VERIFIED CUSTOMER
Even when I arrive early for my appointment, you get me right in. I appreciate that.
6/9/2026
Randy V. VERIFIED CUSTOMER
What happened to the customer snack bar? A few crunchy granola bars there's not add up to that delicious layout you had the last time I was there.
6/9/2026
Angel R. VERIFIED CUSTOMER
Nelson Samson was really very helpful from the minute I drove into the service area. I appreciate all that he has done for me.
6/9/2026
Nancy M. VERIFIED CUSTOMER
Call me and I wilk ecplain.
6/9/2026
Maria A. VERIFIED CUSTOMER
Claudia was my service representative.. she said she was going to tal to the manager for a diagnostics fee but failed to inform me if she actually did talk to the manager about it.. also once I got there the customer service experience was not great at all she was informing me about the diagnostics results for my Tacoma then another service representative decided to join in and explain to us what she was already doing which I thought was disrespectful because I was already talking to her.. this service representative was rude and he basically told me and my husband that the truck is going to get worse and to deal with it.. I don’t understand why he got into the conversation with Claudia if she was already trying to explain to us the trucks situation.. also while I was trying to read thru the diagnostics she told me that I was going to get a copy which pressure me into signing the paperwork.. i got my keys and then I had to find my truck by the car wash because they did not guide me to where my truck was.. I am extremely disappointed with Toyotas customer service as of now.. and the truck noise has not gotten better..
6/9/2026
Diane H. VERIFIED CUSTOMER
Everything was great
6/9/2026
Adnan S. VERIFIED CUSTOMER
Thanks Miguel, Appreciate your kindness and Professionalism.
6/9/2026
Luke D. VERIFIED CUSTOMER
He did a great job and was very professional
6/9/2026
Minh Quang. VERIFIED CUSTOMER
Very good ????. Thank you so much ????. See you soon!