Toyota SmartPath Service

I was happy with it only problem I saw that needed correcting was the confusion at the front service desk I kept getting moved around to different advisers other than that good experience

I had an appointment for an oil change and it still took over two hours. I had to wait behind people who just walked in, making an appointment was useless. The entire purpose of an appointment is so you do not have to wait behind walk ins, there is a block of time for that appointment.

Everything was as expected...thank you

We didn't get Steve, we got passed on to someone else, where the ball was drop and our car was over looked and nothing done to it when picked it up at 11 we had to go back to have the tires rotated and pushed through really fast, no car wash, no 7 point inspection and no checking of fluids. Not a good way to start off our new service contact on our new Corolla. We are not very happy about paying extra for terrible service contact. Really thought this service contact would be the money we paid.

I was very happy with the service staff and and my vehicle work was done quickly. Theyeven washed my vvehicle like I requested.

They we're fast. Helpful when I came all the way from Arizona to get my car serviced. The Toyota service Dept has always gone above and beyond for me. Iam A repeat customer. I ways buy and have my car serviced At gosch Toyota!!! Excellent service Department.

Justin was the BOMB! You need to Promote him or give him a RAISE!

Great job

Ray was friendly and professional.

Friendly and professional service! Thanks.

Great sevice. Thank you Justin for taking good care.of my car

I have been going to gosch Toyota for over 20th years the serves has always been outstanding and most of the time it been with Denise she is just outstanding she make you feel like a family that care about you and whatever problems with your vehicle. I have always said it not how much you know it how much you care. Thank you Charles K

The check in guys were friendly and very personable. The shuttle drive was very friendly as well and got me to work on time. She was also my return driver and a pleasure to talk to. My car was finished in a timely manner the only thing I wish they would have done was put it through the care wash prior to pick up. Instead they asked as the time of pick up and I had to decline as I was due back at work. Unfortunately I was 30 mins late in my return.

Took a lot longer than I expected, but sometimes that is unavoidable. Ray was very accommodating and considerate. He ensured all my problems were resolved.

It takes a woman to get it done. Great job

Everything pertaining to my service call was handled in a professional manner from start to finish.

Honest, competive pricing with coupons, prompt, friendly, professional and a super comfortable waiting area that makes the time go by quickly. I have absolutely no reason to ever take my car anywhere else.

Thank you

I was not scheduled for maintenance on the Toyota Sienna until 9/27; however, when I realized the mileage was nearing 30,000, I contacted Gosch Toyota this morning (7/28) to have the vehicle serviced asap. My first contact was Kaitlyn who exhibited excellent customer service before transferring the call to Denise. Denise greeted us as we pulled into the service center with a smile and a mission to take care of our needs expediently. She escorted us into the office and proceeded to complete the paperwork with precision and accuracy, all the while treating her clients with respect in a "down to earth" fashion. What a sweetheart to make the children feel "loved" too...a 5 month old and a 10 year old amputee. A few moments later we were excited to see our technician, Chris Jones, who took the time to come in and say "hi". He not only acknowledged my grandchildren, but his "servant" attitude shined as he ensured our vehicle would be taken care of and made us comfortable with an ice cream for my grandson and a welcomed bottle of water for me. When the car was done, Darron came up to us with a smile and an assurance that everything checked out great, and that our vehicle was being washed and would be ready in 5 minutes. The staff mentioned above show a passion and a commitment to take care of their customers and obviously to represent Gosch Toyota with exemplary conduct. Furthermore, indirect staff would ask if they could assist with anything, and their kind words to the children are appreciated. We send a huge thank you to this team for excellency in every area of customer care! My unplanned request put pressure on their busy workload yet their teamwork prevailed over all obstacles, twists, and turns so my 30,000 maintenance would not be voided. Without a doubt, their professional manner and attitude are "over the top"! Respectfully, Lorna-Lei Love, Kane Van Slyke, Brianna Van Slyke (God bless.)

When I made the appointment I said that I would like to be have the courtesy shuttle take me home and pick me up. When I was signing the papers for the order, one was just getting ready to leave. My recall work took a little over 3 hours. By the time a shuttle came for me more than an hour had past. So by the time I would have gotten home and pick up again I would of been home maybe a half hour. I told them to cancel it because I didn't want to waste your time or mine. This is the first time I wasn't happy with the service that was offered to me at Gosch. I was also shocked that I didn't get a complimentary car wash with work done on my car especially recall work. I have always gone to Gosch because they were good to me and got me in and out unlike Temecula. Today definitely wasn't handled like it was in the past.