Truc has always been kind, professional, and helpful every time I come in.
8/7/2020
Earl S. VERIFIED CUSTOMER
Chris was very helpful and knowledgeable. He is kind and was willing to explain everything.
8/7/2020
Amanda S. VERIFIED CUSTOMER
Very nice customer service, top notch.
8/7/2020
Stacey W. VERIFIED CUSTOMER
Thank you for the awesome service. I was taken care of in a timely manner and everything was explained thoroughly to me. Again thank you guys for your awesome service.
8/7/2020
Alexandra P. VERIFIED CUSTOMER
Excellent customer service. Thorough and timely service provided.
8/7/2020
Mary G. VERIFIED CUSTOMER
I am always satisfied with my experience at Valley Hi kia thank you very much
8/7/2020
David H. VERIFIED CUSTOMER
Accurate and quite communicative. Helped keep me informed as well as discussing other potential options for keeping vehicle in top shape. Something I value..
8/7/2020
Martin G. VERIFIED CUSTOMER
Excelente servicio de Dña Brwnda,buena atención y agradable servicio, recomendada en su trabajo
8/7/2020
Stella M. VERIFIED CUSTOMER
Another excellent service appointment!
8/7/2020
HELEN C. VERIFIED CUSTOMER
She had excellent customer service.
8/7/2020
JOSE V. VERIFIED CUSTOMER
Outstanding work. Always taking care of my vehicle even in such short notice. always like doing business with everyone in that department. Thank you!
8/7/2020
Denise K. VERIFIED CUSTOMER
Eric did a great job. He is always friendly and very helpful. He always remembers me by name.
8/7/2020
Virginia T. VERIFIED CUSTOMER
Eric is the best! He treats you like family. I always tell people that KOB is the best place to go for a car because everyone treats you wonderful.
8/7/2020
Simon B. VERIFIED CUSTOMER
The care, professionalism, and quality of service to my vehicle were excellent.
The issue I had during my recent visit was that too many of your employees were not wearing masks, or were wearing them incorrectly (nose showing, used as chin guards, etc.). I was seating to the small table near the lounge area (that K5 looks gorgeous by the way), and could see multiple employees congregate in a small office cubicle across from me, without masks, and not socially distancing. Multiple employees and customers have also passed by me within the 90 minutes or so of my service appointment, also not following the mandate.
I am concerned by the lack of ongoing cleaning protocols–the table top had clearly not been wiped prior to me sitting down.
Finally, I’m also deeply concerned by the lack of staff asking each other, and customers, to keep compliant with the mask mandate.
While I love the service I’ve received since my purchase of my 2019 Kia Optima in April 2019, my health, and the health of my loved ones is more important. I will therefore stop using your services until your practices have aligned with other retailers’ standards, and the situation as a whole has improved.
8/7/2020
Mary J. VERIFIED CUSTOMER
Awesome experience
8/6/2020
Cheryl M. VERIFIED CUSTOMER
Service associate Anthony was so nice. Gives me confidence that my problem will be resolved, which it was. Second time in for a trunk issue which another dealership failed to resolve over six months..I brought it in to your dealership on two occasions and both times my issue was resolved in one visit, with no loaner car needed Next Kia puchase...I WILL come to Bedford!
8/6/2020
Daniel P. VERIFIED CUSTOMER
Howard was knowledgeable, polite and efficient. A pleasure to deal with. Thank you , Dan
8/6/2020
Debra K. VERIFIED CUSTOMER
Excellent service. Very happy with Kia and its employees.