I had an appointment to have you install my spare tire in my trunk today. Even though I had an appointment they didn’t have my spare tire ready to put it on. I had to wait for them to do this while I waited. There were a lot of people and a lot of waiting even with an appointment.
8/11/2020
Maya C. VERIFIED CUSTOMER
Enriquez had amazing customer service. When he called to give updates about my vehicle he called me by my name over the phone as well as when I returned to pick it up. Very kind and helpful while explaining the process of what’s best for my car. I’m grateful!
8/11/2020
Valerie W. VERIFIED CUSTOMER
Thanks
8/11/2020
Chelsea H. VERIFIED CUSTOMER
Everything was great!
8/11/2020
Heidi S. VERIFIED CUSTOMER
Car was not fully detailed. Numerous smudge spots and dirt through your the vehicle. My cargo liner for my trunk was missing. The detail was incomplete and now must be rescheduled with “Same Day” service to fix a blemish on the hood. Nowhere near the condition anyone would accept purchasing even a used vehicle from a dealership. I have yet to be contacted for scheduling with “Same Day”. I have never met Matt Wright and have no idea who this individual is. The sales manager Scott is the one who took my vehicle to and from the service department. Did not even remove all of the window stickers and decals from the previous owners. Unacceptable customer service. The vehicle was sold to us prior it being detailed and were promised that they would complete a full detail after the sale. The car is yet to be fully detailed.
8/11/2020
Tiffany W. VERIFIED CUSTOMER
Andy did a great job taking care of my car. I was very Satisfied
8/11/2020
Danny D. VERIFIED CUSTOMER
Nice freindly staff
8/11/2020
Michael H. VERIFIED CUSTOMER
Overall not happy with experience. Once service was done Trac said everything was great and we were ready to go. While driving away we notice a shudder and extreme pull to left so we went back to dealer. Guy came out to look at car and said out tire was broken and needed a new tire. Why didn't technician notice this on the test drive? After all said and done we left again only to be called back again because Trac forgot to give us back our car key. Three trips on same day is not acceptable.
8/11/2020
Christalynn S. VERIFIED CUSTOMER
He did a great job with helping me today.
8/11/2020
Jeanette A. VERIFIED CUSTOMER
Was very happy nice appointment people where great all very nice and thorough
8/11/2020
Albert B. VERIFIED CUSTOMER
You are so lucky to have William in the service department.
He is truly a professional at his job.
I really depend on him to really take care of my vehicle.
8/11/2020
Conrad C. VERIFIED CUSTOMER
Alan was great, he made sure I was taken care of and explained evrything.
8/10/2020
Darla B. VERIFIED CUSTOMER
Bad customer service, rude workers, didn’t even want to do the oil change and then when he did he parked the car outside and did not let me know. I bought my first Kia from Bedford but always had it serviced at Mentor Kia. And that’s where I will go with my new Kia from now on.
8/10/2020
Deborah M. VERIFIED CUSTOMER
Fine service! Thank you!
8/10/2020
Gladys M. VERIFIED CUSTOMER
Thank you so so much
8/10/2020
MORGAN S. VERIFIED CUSTOMER
Jay Lowe was very helpful.
8/10/2020
Michael L. VERIFIED CUSTOMER
Great service as usual
8/10/2020
Jovita C. VERIFIED CUSTOMER
Keep up the good work!
8/10/2020
JEFF K. VERIFIED CUSTOMER
Yes we’ll done Brenda thank u for everything! I believe I was in and out of there in about an hour thanks again!
8/10/2020
Lilia B. VERIFIED CUSTOMER
Very satisfied with the service to my Sportage and the level of communication as I waited for the work to be done. Chris is always professional and patient. Always answers whatever questions I have.