We haven't found what the problem is. I have to come back.????
8/10/2020
Terry R. VERIFIED CUSTOMER
Truc was very helpful. She pointed out that I had a loose skid plate which the tech screwed back into place.
8/9/2020
Anika M. VERIFIED CUSTOMER
Very satisfied with today’s service. One of the guys took my vehicle in during his lunch break just to accommodate me since I only had child care for a short time. We are very thankful.
8/9/2020
Sharon T. VERIFIED CUSTOMER
He was able to squeeze me in for appointment on Thursday. Explained need for service. Thank you.
8/9/2020
Jennifer D. VERIFIED CUSTOMER
Eric was great!
8/9/2020
Cheryl W. VERIFIED CUSTOMER
Stacy was extremely, extremely helpful and nice. Would love if every customer service rep for a company was as she is.
8/9/2020
MIRIAM R. VERIFIED CUSTOMER
Brenda had excellent customer service!
Not only did she spoke my language she was helpful and kind. For any business you need exceptional customer service.
8/9/2020
Jose G. VERIFIED CUSTOMER
Thank you valley hi kia for taking good care of my baby..
8/9/2020
Cheryl K. VERIFIED CUSTOMER
I appreciated James’ attention to detail in making sure my car was serviced efficiently.
8/8/2020
William N. VERIFIED CUSTOMER
Job was well done!
8/8/2020
Rachel R. VERIFIED CUSTOMER
He was helpful, knowledgeable and friendly. Made my first time at this Kia very pleasant.
8/8/2020
German S. VERIFIED CUSTOMER
Great customer service. I was bothered into getting stuff that I didn’t want.
8/8/2020
Jeany D. VERIFIED CUSTOMER
Everyone was kind and helpful.
8/8/2020
MICHAEL A. VERIFIED CUSTOMER
William was very efficient in keeping us informed on what was going on with my car he always return phone calls it was nice to be able to have somebody to work with that made you feel like you could depend on him
8/8/2020
AMBER T. VERIFIED CUSTOMER
Andy is always super helpful and kind. I always have a pleasant experience when I have Andy
8/8/2020
Vincent D. VERIFIED CUSTOMER
Your entire staff at eht kia, is awesome!
8/8/2020
Alice G. VERIFIED CUSTOMER
There is a hole or crack if some sort somewhere in my car that is causing a leak which in turn creates a mist that comes out of the vents. There is no smell,,but breathing it in makes me & passengers cough. My new Kia is under 10,000 miles. I have spent a lot of time and gas money bringing the car to get fixed and NOTHING is done to fix the problem. The other day it took me 45 min to drive to the gas station due to NO vision through the windshield due to this heavy mist. It is NOT safe to drive at times. I’m very disappointed with west hills Kia, and will not recommend this dealership.
8/8/2020
Regina V. VERIFIED CUSTOMER
Everything was fine everyone was nice and quick I’m getting my car done thank you
8/8/2020
Renee W. VERIFIED CUSTOMER
My oil change is fine.
What I do not appreciate is the upsale and being contacted to trade my car. I haven’t had the best experiences with Westhilll sales car pressure. My experience purchasing was by far the worst experience with hostage of keys pressure not allowing to walk away due to not having personal car keys and I was feeling the same with a call to remind me of an oil change and by the way we are looking for your type of car and knowing there is negative equity already with the first call with what the offer would be and then a second call because there is so much paperwork on her desk that she did not know if she supplied me with the correct offer. Felt like a ploy of oh.. we can offer a little more then oh what would it take. The entire scheme is to sell a new car not increase used car I certainly do not appreciate it. If you’d pay my car off and let me walk away would show some integrity however the business is out for themselves and not customer oriented. A business is a business. I get it. Just doesn’t feel good. I would take my business back to Kirkland when sales pressure and treating customers with respect.