Kia My Service

Just moved to Oklahoma City and the level of service provided by Nathan and the service team was fantastic. Felt very comfortable from the moment I arrived. I will definitely be back again.

Thanks for good service.

Brenda provided excellent service.

Charlotte was friendly,informative & thoughtful during the service process.

I have always trusted your automobile agency I think your price is in the service department are reasonable and I really think a lot of Mike

Everyone was friendly and polite and my car was done in a short time.

First time in with this car, great service, nice shuttle driver. Overall great experience!

I appreciate the professionalism, the kindness and quality of Adrian and the rest of the team. Getting my car maintenance done is no longer something I dread.

Unfortunately I am not very happy with the service that I have been provided with. First off, I was told that for the recall that was needed on my car I needed to call the dealership ahead of time to find an appointment that would work to have the recall service provided. I called and scheduled the service for today, and was told that it might take all day but that they were going to fix it. Despite this, I was then told after taking my car, that they did have the part. Now I have to wait until 08/03 to reschedule the service that I was told would be performed today. Second, the previous time that I brought my car in for a scheduled service I was told that I would need to have my brakes replaced. Since then, I have not serviced my brakes at all, yet today I was told my brakes were completely fine. I do not understand how my brakes were marked as good today when I was told otherwise on my last visit. Thirdly, the staff did not thoroughly explain the issues that I “needed” for my car, instead they said that it was ‘all in the papers’ and prompted me to pay for the basic service that was performed. Upon reviewing the papers, I also saw that they had marked a recommended service for coolant based on my mileage. This was never brought up to me prior to me leaving. Fourthly, while I was about to drive off one of the staff members stopped me to tell me that my rear brake light was out. Then another member came to quickly add it to the service paper that they had provided me with. Again, I don’t understand how this was missed when I payed for a multi spec inspection where this should have been checked. Overall, between these separate circumstances I no longer feel that the service that is being provided is adequate enough to be considered reliable. I look forward to hearing a response. Thank you.

Adrian, as well as all the service personnel, is a pleasure to work with. Next year will be my 20th year with this dealership. Everyone is doing something right.

Love Hyundai

Helpful friendly staff

Great work by Eduardo. Very friendly and efficient

I have always been so pleased with everyone at Kia. I have had such a great experience here that I talked my Sister into buying a Kia. She has always had a Buick and she hated the way the service department at Reynolds treated her. She finally got a Kia shortage and she loves it.

I appreciate your help. Thank You

I think that Jeff assessed the unfortunate time (6hours) circumstance that not having the wheel nut Lock that is necessary to change a tire. I had to let the AAA Service man go and wait for a tow truck that 4 hrs later was canc. Because there were no available tow trucks. I was told to get my own towing service at 9:30 pm. I began this ordeal at 5 pm.. I got home by Lyft at 10:30 pm and car dropped off 11:30 pm. Jeff was able to replace and install a new tire for free. He was empathetic and did whatever he could to mitigate the night before. He sent me to my doctor’s 9 am appointment by Lyft and had them bring me back to the dealership to pick up my car. He was Grrrreat. Top notch service..:) he had to pull a few strings but all ended well.

Grateful that the problem was resolved so quickly.

Excellent job as always

Great service

Charlotte is wonderful and treated me like royalty!Very kind and respectful.My entire experience there was over the top wonderful! I was expecting good service,but I can honestly say that Abilene Kia is far above any other dealership I've had experience with. I will definitely recommend this dealership. I give you highest mark for great customer service. They even washed my really filthy car and made it look brand new. Everything was spotless and really even peaceful.Great job Charlotte, and everyone else involved in my visit. Thank you.