Was my first visit since I purchased my vehicle, and I was so happy with the nice clean waiting, and service area. The employees were very friendly, and the wait time was less than expected.
8/2/2021
Daniel O. VERIFIED CUSTOMER
Everything was great thank you
8/2/2021
Sally S. VERIFIED CUSTOMER
In and out so quickly
8/2/2021
Johanna S. VERIFIED CUSTOMER
Nathan was great! He kept me up to date on the status of my car. He was very considerate of my time as I had an appointment I had to leave for, he made sure I was able to leave on time. He also made sure to find my service package, something that I had been previously told would be my responsibility to provide every visit. Nathan made sure he was able to confirm that before moving forward with service. I hope to have him help me again in the future.
8/2/2021
Patrick L. VERIFIED CUSTOMER
Bob Moore had an opportunity to to gain our service business on our new Kia Soul. They however chose not to, I nor my family will ever go to Bob Moore again. All our Kia service business will go to one of the other half a dozen Kia dealers in the aria.
8/2/2021
Artemio C. VERIFIED CUSTOMER
Excelente help from Mr tijerina.tks
8/1/2021
Art B. VERIFIED CUSTOMER
Very good experience! My recall was done as I waited, and completed quickly. Nathan was courteous and a pleasure to deal with.
I do have a suggestion however. As the car was driven into the shop, I noticed a brake light was out, and asked that it be checked. I was told that I did, in fact need a bulb, and that it would be $45 to replace it. I later had it replaced at AutoZone for $5 and free installation.
I understand the need to make a profit, but I'd suggest making a simple, particularly safety related, operation such as this, as much of a courtesy as possible.
Thanks,
Art
8/1/2021
Jin Y. VERIFIED CUSTOMER
Ariel was friendly and patient at answering my questions. The service by the technician was also well communicated to me. Happy with the services at University KIA.
8/1/2021
Jesus N. VERIFIED CUSTOMER
Fast service
8/1/2021
Jumoke A. VERIFIED CUSTOMER
Very welcoming. Listened and attentive .
Diff will be back.First visit
8/1/2021
Aurora P. VERIFIED CUSTOMER
Excellent service tk
8/1/2021
David L. VERIFIED CUSTOMER
Just Thank you.
8/1/2021
Virginia C. VERIFIED CUSTOMER
I just love how you do everything to help with service and financial assistance. This shows how much heartfelt people are all are.
8/1/2021
Gloria A. VERIFIED CUSTOMER
Excellent service
8/1/2021
Audrey W. VERIFIED CUSTOMER
I couldn't be happier about my new "used car"! Everyone I interacted with was very helpful and understanding of my needs, making an overwhelming decision easier to manage!
8/1/2021
Jason J. VERIFIED CUSTOMER
They discovered that one of my brake lights was out. No one called to tell me because I woukd have told you to repalce it. I was called that my car was ready and no mention of the brake light. When I came to oick up the car is when they told me, but then let mw know they could not change it then because they were busy. Disappointed in that.
8/1/2021
Karen D. VERIFIED CUSTOMER
Always happy with your people. Thank you
8/1/2021
Mariadolores M. VERIFIED CUSTOMER
Jeff was very professional and my customer service experience overall was great!