Kia My Service

Good customer service very polite, I am a satisfied customer.

William was very helpful and polite

Very professional and quality service from William. He should be promoted for his efficient customer service. We will buy again from Kia Valley. Warren and Nancy Payne

Jim is always awesome to work with. I see why he has so many awards!

He was very helpful an understanding an speedy with his service an polite

Very pleasant and swift, thanks.

Always courteous And professional

I was unhappy with how reluctant the shop was once again with performing warranty work. Why does the customer have to be the one to inform the service department that the car they bought from the same building is covered by a factory warranty? Another issue I have is with the fact that I was denied the request to get a rental car when I first made my appointment. They wanted 35 dollars per day. My wife drives a Subaru and there was a recall, they had no problem issuing her a rental. The repairs for her car only take 30 minutes. Logistically it does not make sense for me to bring the car to Bremerton for service. I live in Gig Harbor and work in Auburn. Also I work a swing shift from 2 pm to 1030 pm. Therefore I am unable to get my car in for service unless its off hours. So I decided to go with Car pros in tacoma for my services thus far. Note that I have had a bad past experience with the west hills service shop which also involved warranty coverage. Being that my Kia Soul was so close to Warranty expiration, and it had recalls I figured I would ask my Mother-in-law to assist in the effort since the rental car was a 35 dollar per day fee. She works within walking distance of the shop so I figure its just an oil change and recall so she can take the car drop it off and walk to work and pick it up when it was complete. Car Pros Kia has done the oil changes to date and at 92045 miles there was no oil leak. I did however recently add one quart of oil and got maybe a sixteenth of the oil on the engine. Long story short I got a call around 10 am the day of service. I was informed once again that I had an email which included an estimate of 1500 dollars for work that primarily was covered under warranty. Yet I the customer had to call back and clarify that it was under warranty. I was then asked if I was the original owner. Is it true that the right hand doesn't know what the left hand is doing. I bought the vehicle from west hills kia brand new a few years back. So I was then told that he would look into it to verify it was covered under warranty. Nearly 2 hours later I got a call back stating that they could perform the majority of the repairs under warranty, but it would have to stay overnight, so then once again I asked for a rental so I dont impact my Mother in laws life more than i already have and leave her stranded with no car, again I was told he would look into it. This time only about 30 minutes went by and he called back to let me know the rental car was covered and she could pick up the car when she got off of work. She had to go to enterprise because she doesnt carry full coverage insurance which had her to come out of the pocket for 100 bucks. So being the second time that the same shop tried to avoid warranty coverage, on two different vehicles that I bought from the same place, west hills Kia I can see a bit of a trend, and will most likely not only stoop using the service shop, but probably will try my luck with a different car dealer for the next vehicle I purchase as well. Most likely these are all formalities and it is not Mr. Mossman's fault, rather than the processes or training he is adhering to. I do appreciate the attention to detail the car recieved, I just dont like getting a 1500 dollar estimate for something covered under warranty. If I was a less informed customer, like I am sure you encounter, I may have just paid it because of my busy schedule. thus getting taken for 1500 dollars more or less. The fact that I had to be the one to point out that it was still under warranty once again to the same service shop that pulled the same thing with my last vehicle, coupled with the rental car issue, I was not pleased with that part of it. I mean this was a recall appointment I mean, really? You cant give me a loaner car for one day so I dont have to have my mother in law or anybody else go through all of the same hoops, I should have been driving the rental and not had to hassle her with the errand. She too I am sure would be weary to bring any of her vehicles to the west hills shop now as well.

Stacy is great. But I was confused as to why I had to wait 3 hours for an oil change and tire rotation when I was told 1 1/2 hours.

Good service ????

Good and fast service

Thank you for my services today. I have peace of mind knowing the recall on my vehicle is taken care of.

Stacey was great, informative, and efficient. Much appreciated.

He was very helpful

Brenda provided quick and professional service.

Service at All Star thank you Josh .

I always enjoy working with Richard . He is professional and very considerate. You have great employee . Doyle M

Brenda is awesome helped me out as much as she possibly could.

I was treated well, and was told everything they did, I really appreciated that I'm looking forward to my next oil change

Very attentive and not pushy. Thanks