Chris was great. Did what he said he would do, when he said he would do it. That is the key to service.
7/30/2019
Mohamed F. VERIFIED CUSTOMER
Thank u
7/30/2019
Vetoria A. VERIFIED CUSTOMER
Scott and the team were great
7/30/2019
Cynthia F. VERIFIED CUSTOMER
Job well done
7/30/2019
David E. VERIFIED CUSTOMER
The service was very professional everyone was nice and respectful and I say job well done THANK YOU FOR YOUR SERVICE
7/30/2019
Mike C. VERIFIED CUSTOMER
Matt was actually covering one of the customer service stations up front today and I dealt with him for my service today. It was great to see the old pro in action ????
7/30/2019
Julia C. VERIFIED CUSTOMER
Chris is always excellent, beginning to end. As is the West Hills Kia team as a whole. Always a pleasure. Thank You
7/30/2019
Amber E. VERIFIED CUSTOMER
I’m not sure the point of making an appointment if your car isn’t seen at that time. Also in what universe does it take two hours for an oil change. I could have done it myself six times in the same amount of time and I’m not great. I understand it’s a “free” oil change but I paid a LARGE amount to be part of your loyalty maintence program so I expect to at least get some sort of return or service for that amount. The associate told me an HOUR wait and told me he would go check on how long it would take after an hour and a half, he never returned to give me an update. At two hours he finally told me it would be “three minutes”. This is horrible customer service and blatant lies. When asked why it took so long he said it was the start of the night shift so the guy just got there, my appointment was at 3:30, why was I waiting for the 5:30 guy to show up?!?! Your Maintanence program is the biggest scam I have ever wasted my money and time on. You should be ashamed.
7/30/2019
LIANA C. VERIFIED CUSTOMER
The customer service was good. Mr.Williams was very polite. . The only downside was that the mechanic forgot to remove the warning sign for maintenance warning. So I had to come back when I realized this. That warning sign is necessary for me to be aware of any maintenance need that the car could have. As you know.
7/30/2019
ROCHELLE E. VERIFIED CUSTOMER
Andy was very professional, and easy to talk to
7/30/2019
Christine S. VERIFIED CUSTOMER
Chris provided exceptional customer service. Both times that I have had the Kia Sportage serviced he has communicated the progress throughout the day. When the first service appt did not complete all tasks, he provided ta rental so that my work, which requires a car, would not suffer due to the extra day of service. He is a great asset to your team!
7/30/2019
Starshema W. VERIFIED CUSTOMER
Eric was very kind and courteous and helpful
7/30/2019
Sandra W. VERIFIED CUSTOMER
James handled the problem promptly .
7/30/2019
Faylua C. VERIFIED CUSTOMER
The service was very good and timely
7/29/2019
Barb J. VERIFIED CUSTOMER
Thanks Jim! As always, A+ customer service!
7/29/2019
Sheneal N. VERIFIED CUSTOMER
KIND AND PROMPT SERVICE.
7/29/2019
Alyssa J. VERIFIED CUSTOMER
Working with Stacey was great. She was very responsive every time I reached and kept me updated throughout the process of my car’s diagnosis and repairs.
7/29/2019
Krystal D. VERIFIED CUSTOMER
Eric Livingston is horrible.. Every time I have to deal with K.O.B IT'S A PROBLEM AND HE IS 60% OF THE PROBLEM this time her was insensitive and totally a jerk.. Even though corporate was understanding and willing to help in anyway possible K o.b want and he gave me the hardest time and didn't even care. I sent the other family members to Kia..I WILL NEVER PORSCHE ANOTHER KIA PRODUCT OR RECOMMEND THEM EVER... IT'S ALWAYS SOMETHING WITH THAT LOCATION. THEY ALWAYS WANT MY MONEY BUT NEVER WANT TO DO THE JOB AT HAND. NOW MY CAR IS WORSE AFTER THEY EYE SUPPOSE TO FIX IT FOR TO THERE RECALL AND I TOOK IT IN TO HAVE MY ENGINE REPLACEMENT YET MY CAR IS SHAKING AND MY ANTENNA IS MISSING OF THE TOP OF MY CAR.. SERIOUSLY!!! YOU PPL ****. Now I understand why they always throwing events to get ppl to walk in that raggedy place, bc no one wants to willingly come.