Mr Thompson did an outstanding job in .aki g sure my car was service fully and correct. He kept me I formed about my car. My was finished before time he quoted.
8/2/2019
Maurice S. VERIFIED CUSTOMER
Courteous people.Friendly. Satisfactory job for tire replacement.
8/1/2019
Bridget S. VERIFIED CUSTOMER
1st visit being the new owner of a used 2015 Kia Optima. Customer service was 5-star. Could not have been treated any better. Thank you!!!
8/1/2019
Roderick P. VERIFIED CUSTOMER
They failed to install the child proof security lock on the right passenger door and now I have to go back tomorrow.
8/1/2019
JOE D. VERIFIED CUSTOMER
Great service
8/1/2019
Nancy J. VERIFIED CUSTOMER
was glad that they fixed my problem with my car and also fix my other problem that wasn't fixed right the first time ...thank u
8/1/2019
Theresa S. VERIFIED CUSTOMER
Matt did an excellent job explaining everything and getting it done in a timely manner.
8/1/2019
Grace G. VERIFIED CUSTOMER
sometimes the service dept.employees are rude .they dont offer no discounts or coupons and this is my second car i have bought there .
8/1/2019
Danna W. VERIFIED CUSTOMER
Love to come there , everyone is friendly free coffee and water pleasant waiting room
8/1/2019
Eva A. VERIFIED CUSTOMER
My service man was awesome ???? always on point at west hills Kia !!
8/1/2019
John C. VERIFIED CUSTOMER
You ****
8/1/2019
Marcus M. VERIFIED CUSTOMER
Completed in less time than quoted.
8/1/2019
Vanessa C. VERIFIED CUSTOMER
Well apparently the girl, stacy, that took my car called in sick. She assured me a walk in would be fine as long as I was ok with leaving it over night and receiving it by 11 the next day. I guess I assumed 11 am since you close at 7 pm. That was no issue. She assured me she would keep me informed on when to pick up my car, but I never received that assurance. Not to mention I had made an appointment for friday the 26th, unfortunately due to circumstances on my end I had to cancel, yet no one was available to receive my call, and I never received a call back after my extensive and apologetic message for having to cancel in the first place. Better follow through in customer service is obvious dont you think
8/1/2019
Laura L. VERIFIED CUSTOMER
I was sent a text stating to pay before I pick up my car for faster service. Shock I attempted to do, after in putting all my information in, I hit the pay button the screen went blank!! I was like did the payment go through? I checked my bank account and I didn’t see the charge. When I picked up my vehicle and stated to the cashier that I attempted to pay through the text that was sent to me. She stated that it hasn’t worked in a long time!! I was like then why send the damn text. She said it was all computerized and it couldn’t be deleted. Its ridiculous that I wasted my time trying to pay before I arrived.
8/1/2019
Gilberto R. VERIFIED CUSTOMER
Love Brenda she’s such a great person really good customer service and fast
8/1/2019
Niki R. VERIFIED CUSTOMER
Never been treated better. Thank you Josef Fraser. You went above and beyond.
8/1/2019
Valerie W. VERIFIED CUSTOMER
Scott was very responsive and professional. It was a pleasure.
8/1/2019
Donna B. VERIFIED CUSTOMER
No comment
7/31/2019
David J. VERIFIED CUSTOMER
I had problems with my brakes, and they fixed them ????