As always Mark treated myself and driver in a very courteous manner. Kept in communication with us regarding repairs and updates on our vehicle. Always provides excellent customer service and has a GREAT attitude with us and his fellow colleagues
2/18/2021
You Hong. VERIFIED CUSTOMER
Very nice customer service
2/18/2021
Karina V. VERIFIED CUSTOMER
awesome service
2/18/2021
Iva . VERIFIED CUSTOMER
Viviana is a professional and did her job great. High level employee.
2/18/2021
Erica D. VERIFIED CUSTOMER
Great energy and focus
2/18/2021
Adriana E. VERIFIED CUSTOMER
Service was excellent. My service advisor Edwin Rivas was great. As usual, he was honest, thorough, informative & knowledgable. His suggestions for future maintenance are much appreciated. I will be scheduling an upcoming appointment soon.
2/18/2021
Victor S. VERIFIED CUSTOMER
Mr. Le is a true professional.
2/18/2021
Fred F. VERIFIED CUSTOMER
I have been serviced on my last six Infiniti’s and have never been treated so rudely as I was when I visited.
The service representative who contacted me when I got to the drive-in was not very experienced she didn’t understand what I was saying. So he got somebody else who is more experienced and for some reason he told me that I had to change my tire in order for them to fix the flat tire sign that was on the screen. I just wanted the screen to be cleared. I didn’t want him to touch the tire because I had it fixed somewhere else. But he could not understand it and became very agitated and so did I. I told him he had nothing to do with the tire and this problem was only for an electronic resent. He wouldn’t do anything and was very rude. I drove around to the front door and ask for the general manager. I waited in the lobby and a service person came to me and said we can fix it we’ll just mention that the tire was fixed by someone else. In about 5 to 10 minutes he was back. I was very satisfied with him but the other gentleman needs some anger management classes even though he had worked in this business for 20 to 30 years. When I left him I called him a jack ****.
2/18/2021
Roger S. VERIFIED CUSTOMER
Someone turned my lights off and didn't say anything or turn them back on, if you turn lights off maybe you should inform the customer as a courtesy
2/18/2021
Kristina M. VERIFIED CUSTOMER
Ashley was professional and courteous. I will definitely be a a return customer. Thank you Ashley!
2/18/2021
Lauren W. VERIFIED CUSTOMER
Very friendly, but weren't able to patch a hole that was already plugged. Forgot to tell me about the recall situation with ordering a bind and the service tech didn't put a new sticker for my next oil change. Thankful for the car wash and the inspection, though.
2/18/2021
Renata G. VERIFIED CUSTOMER
Everything was great!
2/17/2021
John L. VERIFIED CUSTOMER
Lilia made my sevice experence very easy.
She was very pleasant and helpful.
2/17/2021
Dolores C. VERIFIED CUSTOMER
Thank you so much!
2/17/2021
Fernando A. VERIFIED CUSTOMER
Call, ****-****-xxxx
2/17/2021
Dave P. VERIFIED CUSTOMER
Best experience at a dealership in over 15 years. There's hope for the industry and she was honest as you can be. I won't be going back to Jiffy Lube or independent mechanic soon.
2/17/2021
Pamela R. VERIFIED CUSTOMER
Five star service. Arce is the best!
2/17/2021
Nicole F. VERIFIED CUSTOMER
Took my car in yesterday for maintenance and a detail and now the passenger air bag is off. Called Jared And he said there's no way it happened yesterday and he'd be happy make an appointment for me to bring the car in and let me know how much you will charge me to fix it. I'm pretty angry and at this point have no intention of ever returning to your dealership. The light was NOT on before yesterday and now it IS. Thanks for breaking my car.