The Car Group

Thank you for the great service.

Very satisfied ????

Tony was great.

Keep the good work. Thank you

The original time estimate was for 2.5 hours. At 3 hours I received a cheery text saying that my car "is in good hands" and that I would receive a call when it was ready (no explanation offered). I was already on my way back to the dealership. When I arrived, Matt went out to check on the status, and returned to tell me that it would be another 15 to 20 minutes still. 45+ minutes later I received a call from a different rep saying that the car was done. When I got to the counter there was a sign at Matt's station saying that he was out to lunch.... I did receive a follow-up text from him that there was "Great news" that my car was "all serviced and ready to come home." That text was sent 20 minutes after I had left the dealership with the car. I recognize that the time estimate is only an estimate, but the follow on communication needs to acknowledge the original statement. Of course my car was in good hands, I trusted your dealership with it for that reason. And since my car is not a pet, I kind of doubt that it was "ready to come home." If the original time estimate turns out to be incorrect, just tell me, and get the follow up information correct. Under promise and over deliver is better than the reverse, but accurate information throughout the process is even better.

This is the 2nd time Trinity helped us. She is always courteous and professional. She explains the services performed, answers our questions clearly, and is accurate on completion time. We appreciate the great customer service at Norm Reeves Honda.

She got me in right away and helped make the experience go smoothly

Excellent Service

Jacob was professional and really helpful. And nice:)

Cheyne was really helpful and attentive. He went out of his way to answer questions and meet my needs. Will come back. Much appreciated

I am very, very pleased and satisfied with Tom Bucks service. He is very helpful, very polite and and let me know if there are some services that are covered by warranty. My assessment of Tom is that he is honest and trustworthy. Thank you Tom for the good service you have done for me. I can recommend Tom as a go to person to my relatives and friends.

Always satisfy with your service. Thank you!

My engine warning light is still on, and I would always get my Car wash by the attendant, it was filthy.

Thomas Brucks is always great to work with!

Nice quick easy

He is always professional, very attentive, polite and responsive.

I am very satisfied with norm Reeves honda .there very professional n respectful n honest with u about your vehicle " n that's a big plus to anyone depending on there vehicle to get to places.n covid19 awareness...

Valentin went above and beyond the call of duty, in my mind. Specifically, he returned calls promptly, kept me informed about the progress of my car’s repair job, and even brought down the Norm Reeves car rental rate to match with what my insurance policy allows! (Hope I’m not overstepping my bounds by my mentioning that last point - but it really impressed me and my opinion of his work effort and of the dealership). Overall, a good experience and my car is back to normal! I would definitely recommend Valentin to a friend and/or family member! His 15 years of service at Norm Reeves definitely shows in his customer service! Great job and thx again!

Waited close to an hour while cars behind me were getting assisted...they’re reasoning for that was “sorry we couldn’t see your number” what’s the point of the number comes if they can’t see them.

I had my car at the service dept for 3 days Just for a quick Diagnostics check, Oil change , & Low beam headlight replacements.. 3 day lost from work as an Uber Driver They claim system was down for nearly 6 days Thats Really Bad Service A Big Corp like Hundai unable to fix a Computer problem