I never got a call that the part I ordered came in. Luckily my wife had to take her car in for a repair and asked about my part's status, so I made an appointment for the repair to happen. Needed this done before the weekend, which is now done so thank you, but please work on updating your clients in a timely manner. The part came in over the weekend and we found out on Wednesday, only because we asked.
10/9/2021
Dora O. VERIFIED CUSTOMER
Cheyne provided excellent customer service and was very communicative throughout the day. Thank you
10/9/2021
Traci B. VERIFIED CUSTOMER
Edwin was the one who handled everything for me . He did an awesome job ! I was so impressed with his customer service and the way the service department got my car fixed in a short amount of time!!
10/9/2021
Cherie W. VERIFIED CUSTOMER
Gary was very nice and helpful.
10/9/2021
Francisco M. VERIFIED CUSTOMER
N/a
10/9/2021
Stacy M. VERIFIED CUSTOMER
Omar was fantastic!!! The service was five star as always !!
10/9/2021
Francis H. VERIFIED CUSTOMER
Thank you very much for your services. Brakes are doing great!
10/9/2021
Montrice L. VERIFIED CUSTOMER
As always! I was very satisfied with everything!
10/9/2021
Rahul M. VERIFIED CUSTOMER
I am very satisfied with the service today and would rate Matthew extremely highly in how he answered my questions and efficiently took care of what was needed. I will definitely continue to get my car serviced at Norm Reeves Honda Irvine.
10/9/2021
David D. VERIFIED CUSTOMER
Always done well!
10/9/2021
Richard C. VERIFIED CUSTOMER
Yes
10/9/2021
Young K. VERIFIED CUSTOMER
Very good.
10/9/2021
Gerald R. VERIFIED CUSTOMER
The services was great and fast with the exception of having to wait 35 minutes for the service advisor to attend me. I had a 1:00pm appt but was not seen until 1:35pm.
10/9/2021
Megan M. VERIFIED CUSTOMER
Cheyne was fantastic! He’s friendly and knowledgeable and responsive. I do wish it didn’t take so long for service when you have an appointment. There’s no reason I should be there for 4 hours when I scheduled a time to come in. But that’s not Cheyne’s fault. I have nothing but good things to say about him.
10/9/2021
Lorena M. VERIFIED CUSTOMER
Mariela was fantastic! She says she’s get me in and out of there fast and SHE DID! Thank you!
10/9/2021
Everardo A. VERIFIED CUSTOMER
I was completely satisfied with the service Timothy O'Neil provided. He was friendly and helpful, had in and on way in no time
10/9/2021
Sarah R. VERIFIED CUSTOMER
A HUGE thank you to Raul who helped a couple of Utah girls having car trouble on our way to our annual Disney trip. We called while we were on the road and told him what was happening and he was able to make us feel a little better knowing that we had a place to drop off my car and get it looked at in a pinch. He was so kind and understanding and I am forever grateful for him. Even though I don’t live here and needed an on the spot appointment, he took care of us. Thank you 1000 times! - Sarah and Melissa from Utah
10/9/2021
Jacqueline S. VERIFIED CUSTOMER
Cheyne was very patient with me and my car , his help was much appreciated !
10/9/2021
Terria S. VERIFIED CUSTOMER
Never disappoints! 100 percent satisfied ! Always takes amazing care of my car!