I always get excellent service from your employee:
Anthony Sanchez in your service department.
10/9/2021
Marlene A. VERIFIED CUSTOMER
Mr Atilano was helpful and attentive to what my car needs.
10/9/2021
Joanna K. VERIFIED CUSTOMER
Excellent service
10/9/2021
Hank D. VERIFIED CUSTOMER
Christian and the service manager both were very helpful.
10/9/2021
Jessica M. VERIFIED CUSTOMER
Trevor is one outstanding Honda service representative in jy book! But I’m sure everyone who he have helped would say the same. He is very helpful yet professional, very knowledgeable, understanding and he made sure that I understand what was needed and what they worked on my car. As a female, everyone know that only few women really have the knowledge with cars that's why people tend to not even bother explaining what was going on with our cars but Trevor took time to explained what was done. I wanna say that he is an asset at Norm Reeves Honda and I hope you will recognize the hard work he does.
With him being attentive to the customers, he makes the service department looks great!! He is excellent with his job and should be promoted! Thank you.
10/9/2021
Leland B. VERIFIED CUSTOMER
EXCELLENT
10/9/2021
Ruzi D. VERIFIED CUSTOMER
Great job,helpful
10/9/2021
Suhyeon K. VERIFIED CUSTOMER
He was Great!
10/9/2021
Gerald C. VERIFIED CUSTOMER
Samuel Tung's customer service is excellent!
10/9/2021
Judith A. VERIFIED CUSTOMER
Mark was very easy to work with. He was polite, knowledgeable and very personable. I would be more than pleased to have him take care of me on my next visit.
10/9/2021
Margie B. VERIFIED CUSTOMER
I have been a customer at Norm Reeves for many years. I have had the good fortune to be able to deal with Benito all these years. I totally trust his advice when he suggest that something need to be done to my car. He is HONEST!
I never have to doubt he is giving me the best advice. I am often asked why I take my car to the Dealer. Often I’m told that I am paying too much but I do Not feel that way because Benito would never suggest that something be done when it is not necessary . You are very fortunate to have such a person representing your company. Thank you. Margie B
10/9/2021
Eduardo R. VERIFIED CUSTOMER
Steve went above and beyond.
10/9/2021
Segundo G. VERIFIED CUSTOMER
Excellent customer service, Bryan Ortiz was very Courteous and paid attention to detail. He listened careful to my concern regarding the car.
10/9/2021
Jun S. VERIFIED CUSTOMER
Cheyene was great to work with. But I left my car over night for several days for NOTHING!! He called me to tell me the part they have to order for me is back ordered and won’t be in for another MONTH. So he asked me to pick up my car and they’d call me once the part is here. What a waste of time!!
10/9/2021
Vera A. VERIFIED CUSTOMER
Cheyne Riggs was excellent.
10/9/2021
Debbie P. VERIFIED CUSTOMER
Rudi was a very personable person he possesses excellent guest service skill… never felt a any doubt with Norm Reeves Ford, under the care of Rudi!
10/9/2021
Cherrie Mae. VERIFIED CUSTOMER
We usually service our vehicle at Honda Irvine. This time we didn’t like what happened… hopefully it will never happen again. I know mistakes can happen. We moved to Corona but still work in Orange County. Made appointment for service but didn’t inform us prior to our appointment that parts aren’t there yet, so I drove all the way to Irvine for nothing. Have to drive back again for the second time. They did fixed the issue with our Van, unfortunately they didn’t thoroughly check the vehicle prior to releasing it to us. Technician forgot to return the lock button on the right side door now I have to return again for the 3rd time. No choice because it doesn’t look good to have a hole on the side door. Although Nathan our rep answered all my concerns and also gave me a free car loaner for the day. Thank you for that Nathan! Again we know mistakes can happen. We will still definitely service our car here in Honda Irvine.
10/9/2021
Gloria L. VERIFIED CUSTOMER
I really like the service
10/9/2021
Gsa// Claudia. VERIFIED CUSTOMER
She was friendly and helpful! Extremely satisfied...