The Car Group

Professional and kind. Thank you

Javier was amazing as always. He got me in and out effectively and efficiently. Thank you for always taking care of my family!

She was great. Answered all my questions. Kept me well informed through out the process.

He’s so nice and friendly

She was very helpful. I am a very specific and detailed person when making decisions and she was beyond amazing. She had accurate information and assisted me with making the best decision for myself as an individual.

Car runs so good with my new battery Thank you!

Trinity assisted me first and Kelly took over later. Shift change, I guess! Never directly interacted with Kelly though! But my experience was excellent.

Very professional service!! Keep up the good work ????!!

Very happy with the service, Manny explained every single detail. Very professional, outstanding service

This is the first time in my life I have purchased a Honda, I have always been completely satisfied with owning Toyota model cars but my son after researching found that many people reported the civic to be a reliable car. This was my first service for the car and it was just for an oil change and filter. I brought my car in to the dealership at 10 and did not leave the dealership until after 1:00 for an oil change. I have never had an oil change take over 3 hours which far exceeded the promised return time. I waited at the dealership for almost my entire day! Highly dissatisfied…..

I have had an extremely unrealistic experience these past few months. My technician was Ivan Cruz and the amount of unprofessionalism he displayed really had me at a loss of words. I could not get status updates from him from the very beginning of the repair up until the final day i received my vehicle back. I would call and leave voicemails and wouldn't hear back from Ivan for weeks at a time. When he would call me and i missed the call he would leave me a brief voicemail and say he'd call me a few days later with an additional update and would never receive that follow up call. I don't think it's much to ask for clear communication when it comes to the status of the repair. While my vehicle was being repaired I was given a rental vehicle rented from Hertz thanks to Rachelle Papadatos. As grateful as I am that she was able to get me into a rental, it was frustrating that since the repair was taking so long that Hertz was misinformed as to how long the repair was going to take and my rental vehicle ended up being reported as Stolen. When I called Ivan in a panic he did not answer and didn't return my call for four days and ensured me he would talk to Hertz and resolve the issue. The following day I got another message from Hertz notifying me that the vehicle was still considered stolen and if I were caught driving it that I could be arrested. I attempted to call Ivan again and .. you guessed it voicemail! Eventually when I was finally contacted that my car was finished, Ivan also informed me that my battery had died and I would have to purchase a new one for $189 I finally got to a point where I was tired of getting the run-around and decided to come right into the shop and speak to Rachelle in person to figure out what was going on with everything and I must give her a huge thank you! Because of Rachelle I was finally able to get into my car once again and at that she made sure that I wasn't going to have to pay for the full price of the battery seeing how it had been sitting there for over 2 months. Again it was an extremely unideal experience that has left a sour note behind but the silver lining is definitely that Rachelle was able to whip everything together and sort it all out.

My truck was ready as Robyn said it would be .

Enrique was very friendly and professional. He took the time to explain the work being done today and discussed pricing beforehand so there was no surprise at the end. He told me the work would take 3 hours, and that is exactly how long it took. When my car was ready, he came to me in the lounge and went over the results, answering all my questions. I enjoyed having Enrique as my point person today ~ he did a great job!

Great customer service

We heard absolutely nothing for a day and a half. We had to call in and were treated without professionalism or kindness. He said he would have a different manager call us back and it did not happen. We had to call five times to get a response. Then we found out that he only had the car looked at for one of the issues--the one that was covered by warranty was ignored and the part was not ordered for 2 more days because we had to complain. We were told that a crack in the interior part of the grille was caused by us hitting a"rock or something" even though there was clearly no impact site. The crack is internal and has caused damage to the front impact sensor, which prevents my personal safety. They asked for $1600 to fix it and claimed there was no way they would miss that upon inspection of the vehicle when they sold it to us. However, one of the air vents was not blowing out any air at all and the visor clip on the driver's side was completely broken off--very obvious things that should have been noticed and fixed before the vehicle was sold to us. Thus, we just took our car back--our used car that we bought from you just in November. We have had nothing but problems with it from day one and our next step is to go the better business bureau, social media, and retain our family lawyer to handle the rest of our problems with this car, unless of course, someone can make this right. Thank you for your time.

Francisco was very kind and considerate! Because of people like him I will always buy Ford vehicles.

It was a great and excellent experience:) thank u so much

Excellent service 10/10

Joshua Martinez was an excellent customer service rep! I am more than satisfied! I would gladly let him handle all of my car service needs in the future. He is to be highly commended!

Jessica was very professional and accommodating to my inquiries. The service department was very thorough