Cabin filter vent was not installed back on the car after svcs. No courtesy car wash done and not even coffee available for customers waiting!!!
1/27/2022
Preston M. VERIFIED CUSTOMER
Thanks for taking care of me wife is happy
1/27/2022
Marion C. VERIFIED CUSTOMER
Great service. Thank you.
1/27/2022
David A. VERIFIED CUSTOMER
The appointment team
processed my paperwork and got my car back to me in 1&1/2 hours. Very efficient team.
1/27/2022
Daniel V. VERIFIED CUSTOMER
I believe he didn’t care to much about my concerns and also he purposely had me waiting for my vehicle longer then usually. I had to and remind him of my car was ready. I spend at least 2 hours in the waiting room. I saw that my car keys were already on the spot they usually put them when the car is completed.
1/27/2022
Daniel O. VERIFIED CUSTOMER
ARMANDO WAS ALL OF THE FOLLOWING: PERSONABLE. KNOWLEDGEABLE. RESPPONSIVE TO QUEDTIONS, HE REPRESENTED YOUR DEALERSHPS COMMITMENT TO QUALITY SERVICE. THE ONLY THING THAT WOULD MAKE IT BETERR WOULD BE A CARWASH.
1/27/2022
Joseph R. VERIFIED CUSTOMER
No work was done on my car. I didn't leave it. I am not sure why I am even receiving this. Nothing was done to fix this or make it better. I expected a call from Kevin H. per his instructions and still nothing.
1/27/2022
Steven W. VERIFIED CUSTOMER
The service staff were the best, the work and care of my vehicle was exceptional. However your warranty issue on my leaking shock was a disappointment. How can you compare a shock th a breakfast as far as being a consumable item, I do not expect breaks to be covered, but a shock?. Most people never have to replace a shock in the lifetime of their vehicle. This is a leased vehicle and I'm afraid if this is how a Honda warranty is, ill move back to toyota when this lease is up. It is not the fault of your staff, they are top shelf, the Honda warranty policy needs to be edited.
1/27/2022
Herman F. VERIFIED CUSTOMER
Terrel Sylver is very professional and attentive to my concerns. Terrel is always going above and beyond to make sure my worries and concerns accomplish. It's always a pleasure working with him.
1/27/2022
Farah R. VERIFIED CUSTOMER
Tom has been a great point of contact and consistently provided the best service. Tom is the reason I continue to use the dealership for our vehicles service.
1/27/2022
Dolores D. VERIFIED CUSTOMER
Very happy with service on car very satisfied ????
1/27/2022
Daniel N. VERIFIED CUSTOMER
Tim kept me updated and was very professional. It was nice to work with him. 5 star service.
1/27/2022
Eva G. VERIFIED CUSTOMER
Trevor Rodriguez is one if not the best employee in Norm Reeves . He has excellent custmer service skills and meet customers expectations.
1/27/2022
David C. VERIFIED CUSTOMER
Extremely satisfied and your staff was exceptionally professional and patient and very knowledgeable of my car and what was needed. Thank you. Very satisfied
1/27/2022
Helen E. VERIFIED CUSTOMER
Every estimate is three to four hours. Empty the ash tray: 3-4 hrs,clean the windows 3-4 hours, rinse car off 3-4 hours and on and on
1/27/2022
Barbara M. VERIFIED CUSTOMER
Terrel is the service representative I always make my appointments
with, he is very knowledgeable and informative. A very caring gentleman.
Most appreciative working with Terrel.
1/27/2022
Vivi U. VERIFIED CUSTOMER
Bryan was super helpful and very thorough on explaining the problem with my car. I am satisfied and will definitely bring my vehicle for service again.
1/27/2022
Robert B. VERIFIED CUSTOMER
Ivan was very professional and friendly- also Francisco was very friendly and helpful. Thanks guys!
1/27/2022
Lina A. VERIFIED CUSTOMER
Thanks everyone for help me and for the woman is very nice
1/27/2022
Debra M. VERIFIED CUSTOMER
John was great getting my cars parts and the service. Just johns personality put me at ease.