Alex was great. Very easy to talk to - he explained everything well.
1/1/2026
Marissa C. VERIFIED CUSTOMER
He was very helpful and explained everything throughly. Will ask for him next time
1/1/2026
Cheryl R. VERIFIED CUSTOMER
Only time able to speak to a live person was when I dropped the car off. Everything else from you was by TM. You never responded to my TM's or returned my calls. When car was done, I even got a TM to pay using a link on my phone. When I TM'd needing a ride back to pick up my car, never got a response after an hour so had to use Lyft even tho initially told I'd be able to get a return ride. When I got there, my service person wasn't even there. I stood waiting for someone to ask if they could help me. One person walked past me as if I wasn't even there. After no one did, I finally interrupted 1 of the 2 guys who'd been talking. I paid and got my keys without even receiving a thank-you, we appreciate your business. If this is the business model for the new ownership, I will never use Norm Reeves San Diego again nor will I give a recommendation to friends.
1/1/2026
Jin P. VERIFIED CUSTOMER
Happy New Year!
1/1/2026
Kavin M. VERIFIED CUSTOMER
Maria was fantastic!
1/1/2026
Stephen B. VERIFIED CUSTOMER
Excellent service
1/1/2026
Leona B. VERIFIED CUSTOMER
Felt over charged. Honda is aware of the problem with the odessy vans due to the extended warranty but unfortunately Im still paying a lot for an ongoing problem that’s a manufactured issue. If my engine light doesn’t come on by Jan 31 the end of the warranty they said I’m on my own. Not supported by Honda to resolve issue even though they know problem.
1/1/2026
James B. VERIFIED CUSTOMER
Jessica kept me advised in a timely manner.
1/1/2026
Aurelia C. VERIFIED CUSTOMER
Great service.
1/1/2026
Marcel L. VERIFIED CUSTOMER
Trevor Rodriguez was thorough and clear in explaining to me the results of the diagnostics on my vehicle, what repairs needed to be done, and the costs.
1/1/2026
Maryellen C. VERIFIED CUSTOMER
Excellent
1/1/2026
Gigi C. VERIFIED CUSTOMER
Great customer service
1/1/2026
Brian K. VERIFIED CUSTOMER
Kyle is always professional and a pleasure to deal with.
1/1/2026
Rosa F. VERIFIED CUSTOMER
Pablo and staff were very attentive and respectful to my questions about the service needs.
1/1/2026
Annie L. VERIFIED CUSTOMER
Ram was very helpful. Great service!
1/1/2026
Alvin N. VERIFIED CUSTOMER
John was very helpful and professional with my service appointment
1/1/2026
Larry M. VERIFIED CUSTOMER
I was pleased with the overall service.only bummed because everything went wrong at home this same week, a/c unit went out (expensive), sink/tube drains got plugged. ???? Situation happened, but that's over, tow truck driver was a no show on Monday! But next year will be better!
1/1/2026
Yolanda Q. VERIFIED CUSTOMER
Well trained and very efficient and knowledgeable about his job. Appreciate his service
1/1/2026
Alejandro C. VERIFIED CUSTOMER
Kyle is awesome. Always very polite and attentive. Superb team member for the dealer.
1/1/2026
Kinja L. VERIFIED CUSTOMER
Friendly and efficient staff
Nice waiting area
Hopefully next time they will reach out a bit more thoroughly to let me know the car is done/ ready.
Thank you