Car dropped off at 7:15 exactly as our appointment, issue explained clearly with tire issue and 60000 miles service is requested. From 8 am to 3 pm no update at all. Text, calls and voicemail were called to ask any update. At 3 we had to go check what is happening! No one is communicating with us.
3 pm, car had been Parked out. They had to wait 30 more minutes to check the status. The guy came back your car is fine just need tire balance and will be $230. Will take 30 minutes. Glad I talked to the manager and he stepped in. Worst service, they had the car from 7:45 am to 4:10 pm for one tire balance.
5/21/2026
Alfred E. VERIFIED CUSTOMER
They took care of me very well. Thank you
5/21/2026
Chevrolet G. VERIFIED CUSTOMER
Everything was super professional
5/21/2026
Benjamin D. VERIFIED CUSTOMER
I am well pleased with the service given by Trevor Rodriguez, He is well informed on the needs of customer, he’s efficient in customer service and always informed about the updates of the service .
5/21/2026
Haley A. VERIFIED CUSTOMER
Best services!
5/21/2026
Debie W. VERIFIED CUSTOMER
Mr. George was very helpful with the prep of paperwork and information for our Honda to be serviced there at Cerritos. And when it is time for my next service, I won’t hesitate to bring it to Cerritos Honda!
5/21/2026
Andrew J. VERIFIED CUSTOMER
Kyle not only is consistent in his work ethic, dedication to his role, but always ensures all things are explained thoroughly before moving forward. He goes above and beyond to make sure all my concerns are addressed. When Im there, im family. And its sincerely appreciated!
5/21/2026
Rember A. VERIFIED CUSTOMER
I asked Mr. Barr an unrelated question to my visit of today, and his answer was very helpfull.
5/21/2026
Maryjane A. VERIFIED CUSTOMER
David, was a great help today to get my issue resolved with my tire. I could tell he appreciates what he does and is very knowledgeable. I will be taking my car in for further service! Thank you!!
5/21/2026
Marjorie C. VERIFIED CUSTOMER
Robert was efficiebt as posdibel as most other service folks were at lunch. Polite and dilligent.
5/21/2026
Judith F. VERIFIED CUSTOMER
Dylan was amazing, but the wait was not! I was told since a brand new car w/an appointment should be fast, original time I was told was 2-3hrs, but done w/i 1.5hrs — thank you!!
5/21/2026
Carmen H. VERIFIED CUSTOMER
Todo muy bien el personal muy amable.. Jhon me explicit todo muy bien muchas gracias
5/21/2026
Joanna C. VERIFIED CUSTOMER
Samuel has been the best employee I encountered here. He gave timely and transparent updates that made my overall experience enjoyable. Thank you, Samuel!
5/21/2026
Ricardo J. VERIFIED CUSTOMER
The first day when i purchased the car March of2025 i did not have agood experience because the dealer theft alarm was not disactivated and on monday morning lost a day of work and had towing expences i lost money because of the dealers negligence that till this day i feel i should had been reinbursted and said to myself never will i bring my car here again.but after this recent experience i am having a change of mind and believe i should only have my car service at a Honda dealer only.
5/21/2026
Mary B. VERIFIED CUSTOMER
What a great experience with Clayton today. I had an early appointment and needed to get back to work. Clayton provided my options and listen to my expectations. Clayton was quick and clear to understand the next steps. When my car was complete Clayton had a out to lunch sign up at his desk but said no problem he could help before he went to lunch. Clayton was a delight to work with and definitely makes me want to return for future service. Great customer service skills.
5/21/2026
Nathanael H. VERIFIED CUSTOMER
John was very informative and knowledgeable about the services that were provided.
5/21/2026
Timothy S. VERIFIED CUSTOMER
The transmission service was done, but the problem with the moon roof was not resolved, after I was assured that it was reprogrammed and fixed. It got stuck open on my way back from the dealership. Very disappointed. The fix lasted even less time than it did the last time they tried to fix it, which was less than a week.
5/21/2026
Jacqueline B. VERIFIED CUSTOMER
I was very satisfied as I said before with the work men's suit that came from the mechanic as well