Rosalinda was very efficient in her work and listened to my concerns. I appreciate getting the work done.
5/22/2026
Derrick C. VERIFIED CUSTOMER
Ramblin is the man!
5/22/2026
Mario D. VERIFIED CUSTOMER
Everyone did a great job
5/22/2026
Gertrudes R. VERIFIED CUSTOMER
Ram Diego is very helpful, answered all the questions in a very honest way and explained well the problems they found in my car. You need a lot of people like him.
5/22/2026
Richard F. VERIFIED CUSTOMER
Thank you always for exceptional service Mr. Bento Torres.
5/22/2026
Paul M. VERIFIED CUSTOMER
Very good service .
The Web app needs a little work
5/22/2026
Guadalupe I. VERIFIED CUSTOMER
Great service above and beyond for the customer. I appreciate Louie helping us out. Everyone we interacted with in the service department was very friendly and approachable. We actually switched from Downey Hyundai to Cerritos just for that reason. Thanks again!!
5/22/2026
Kimberly B. VERIFIED CUSTOMER
Troy was amazing her took care of my vehicle I couldn't ask for a better service advisor
5/21/2026
Michael C. VERIFIED CUSTOMER
Everything went well. I’m very pleased with service provided by Thanh.
5/21/2026
Lupe O. VERIFIED CUSTOMER
Ernesto was very professional and attentive. I was very happy with the service that was provided.
Thank you.
5/21/2026
Tim R. VERIFIED CUSTOMER
A two hour wait is not bad for the service.
5/21/2026
Jonelle G. VERIFIED CUSTOMER
A big thank you to Miguel Cabrera for taking my car on such short notice. No appointment was made. I just showed up and told him what my car needed and he made it happen. I needed my car prepped for a long trip and he had everything checked so I can travel without any difficulties. Thank you Miguel for the awesome work.
5/21/2026
Michael T. VERIFIED CUSTOMER
Thank you Michael for your nice and kind helpfulness. God bless.
5/21/2026
Quinn M. VERIFIED CUSTOMER
Q was awesome. Super helpful and fast. I appreciated not being charged as nothing had to be done but most dealerships wouldn’t do that. Good guys. I didn’t expect that and am grateful. I’ll definitely be back to this particular dealership when necessary. She’s an old girl so it’ll be soon.
5/21/2026
Angelea T. VERIFIED CUSTOMER
Rem was excellent with very thoughtful and excellent service.
5/21/2026
Michelle S. VERIFIED CUSTOMER
Richard was very polite, respectful, helpful and just a really nice person to work with. Richard is knowledgeable and seems to really care about his customers.
5/21/2026
Ramon U. VERIFIED CUSTOMER
I called my service advisor after picking up my vehicle while driving home and left a message for the service advisor to call me back and he did not I should have known from previous experience that I had with Norm Reeves which caused me to stop taking my Honda vehicles there due to poor service in the past and decided to give it one more shot but regret doing so. I have come to the conclusion not to bring my vehicles in for service there anymore.
As an example I had new tires installed and no one bothered to clean the grease along the edges of my rims. What a mess! Valve stem caps were missing. Alignment was supposedly performed but there was no data on what the specs were before and after the alignment. Have doubt that I paid for something that may have not been performed. If no data can be provided I expect to receive a refund.
Note to dealership: there are other options for servicing my vehicles and this dealership should focus more on customer satisfaction
5/21/2026
Isaiah M. VERIFIED CUSTOMER
Great service.
5/21/2026
Michele L. VERIFIED CUSTOMER
Eduardo shows exemplary customer service. He was constantly professional, extremely knowledgeable and asked open ended questions. When I described a few items, he wrote notes and followed up with answers that were logical and a sound. He has been my best service adviser experience at this dealership and I have already recommended him to professional construction companies who only purchased Ford products for thier crew. Thank you as I will continue to recommend Eduardo and Norm Reeves to many. - Best Michele L