I had an appointment at 11:00 and was told 1 1/2 hours to 2 hours, I called back around 12:30 and tried to get a status on my car. When I called I was not able to get a status due to my representative helping another customer, the person who answered the phone and gave me that information was not pleasant. I understand it was July 3rd and very busy but I think customer service should not make the customer feel like a ****. I did not get a call back or any information. I went to pick up my car at 1:00 to find that my car had not worked on at all. Additionally my representative went to lunch, totally understandable but no one called me prior to inform me it was taking longer or that my car was not serviced at all. I had to work out another ride option as I was told 1 1/2 hours and the paperwork had a 1:00 time promised on there. Again this was for a schedule appointment. My car was eventually ready at 2:15, over 3 hours. Additionally the oil life and maintenance reminder was never reset so I still have the notification on my car. I am very disappointed with my overall experience at this dealership, from purchasing my car to my first maintenance.
7/5/2026
Nicole S. VERIFIED CUSTOMER
Great customer service ,
Branden is on it 100%
awesome !
Thank you
7/5/2026
Sofia C. VERIFIED CUSTOMER
I took my vehicle in the have a sash fixed on one of the windows and a speaker fixed they claimed they could not fix the speaker because saw nothing wrong with it. It is not the day after and the car speaker is once again cutting out.
7/5/2026
Gustavo M. VERIFIED CUSTOMER
Very polite and helpful
7/5/2026
Christopher E. VERIFIED CUSTOMER
Karina was very helpful and helped explain my extra coverage warranty I had purchased.
7/5/2026
Veronica D. VERIFIED CUSTOMER
Thanks for always helping me Ram is awesome I give a 10 outta 10
7/5/2026
Estefany R. VERIFIED CUSTOMER
He is friendly and knowledgeable and explains very well.
7/5/2026
Kimberly J. VERIFIED CUSTOMER
Tony and the others were great
7/5/2026
John C. VERIFIED CUSTOMER
Friendly and helpful
7/5/2026
Sandra R. VERIFIED CUSTOMER
The vehicle was taken in for a safety recall, and because the horn was not working yet when I got the pre-check condition of the car they indicated that all items were working perfectly. One of the items checked was the horn. This is not true. The horn was not working at the end of the day. I was told they had to order parts for it. This concerns me because who knows if they actually checked the vehicle and whether or not there are any other items that are not working
7/5/2026
James S. VERIFIED CUSTOMER
Great work thank you very much!
7/5/2026
Juan G. VERIFIED CUSTOMER
Efficient, responsible and professional.
7/5/2026
Sara A. VERIFIED CUSTOMER
Tank Martin you are so Make good jobs in my car Excellent service Amazing job Thank you ????????
7/5/2026
Chuck S. VERIFIED CUSTOMER
Gold standard for service and quality.
7/4/2026
Octavio D. VERIFIED CUSTOMER
Thank you
7/4/2026
Octavio D. VERIFIED CUSTOMER
Thank you for the fast service on the oil change.
7/4/2026
Kamille R. VERIFIED CUSTOMER
I had an outstanding experience working with Ramiro at Honda. From start to finish, he went above and beyond to make sure all of my concerns were addressed, even when a few unexpected obstacles came up along the way. He kept me informed throughout the process, was patient in answering my questions, and made sure everything was taken care of.
My vehicle needed service, a panel repair, and a hitch installation, and Ramiro coordinated everything seamlessly. He also arranged a courtesy vehicle so I wasn't left without transportation while my car was being worked on, which made the entire experience incredibly convenient.
It's rare to find someone who genuinely cares about their customers and follows through every step of the way. Ramiro's professionalism, communication, and dedication made what could have been a stressful experience completely hassle-free. Thank you!
7/4/2026
Kristin A. VERIFIED CUSTOMER
John is a pleasure to work with and extremely knowledgeable. The whole team did a fantastic job! Were a Honda family and will definitely be back.
7/4/2026
Jacquelyn G. VERIFIED CUSTOMER
Excellent service with Micheal, bright/assertive attitude. He explained what each service provided and re explained when I did not understand. Would love to work with him again. Thank you, Jacquelyn G
7/4/2026
Jesus M. VERIFIED CUSTOMER
Excellentcustomer service with the Ruben all the time