I had an excellent experience at Norm Reeves Toyota, thanks to Robert. He was exceptionally knowledgeable, professional, and genuinely friendly throughout the entire service visit. He took the time to explain everything clearly, answered all of my questions, and made sure I felt informed and comfortable every step of the way.
Robert’s outstanding customer service, honesty, and willingness to help truly set him apart. He made the entire process smooth and stress-free. I highly recommend asking for Robert if you visit Norm Reeves Toyota. He is a tremendous asset to the dealership!
7/4/2026
Randi D. VERIFIED CUSTOMER
On vacation when our keyless electrical system malfunctioned. Bryan made sure we could still get around. The parts arrived within 24 hours and it go fixed. Appreciate the service!
7/4/2026
Christopher S. VERIFIED CUSTOMER
Very different experience than other dealerships. I completely expected a long wait but it was quite the opposite. Setting and the hospitality was great and finished in a timely manner.
7/4/2026
France N. VERIFIED CUSTOMER
I took it in for an oil change, but to find out the oil pan was leaking. I’m glad that technician found that but it took three hours to get approval and 2 times for me to follow up. I was simply waiting for three hours for authorization since it was under warranty (my car is 2 1/2 years old). On second time that I followed up, the service advisor placed the call (what if I didn’t approach her). Nothing was done in my car in those three hours and oil change wasn’t done and I ended up having to leave it overnight. The next day I had to call at 9 AM in the morning to see what was the status.
7/3/2026
Michael O. VERIFIED CUSTOMER
Robert was nothing less of excellent however I now have an error system update message that keeps popping up.
7/3/2026
Adel S. VERIFIED CUSTOMER
Thank you for your help. Excellent service
7/3/2026
John L. VERIFIED CUSTOMER
Quick and easy
7/3/2026
Elena S. VERIFIED CUSTOMER
I had my windshield replaced at Norm Reeves Cerritos in May. The very next day, I had to return because the installer had caused an issue with the vehicle’s electronic system.
About 2 weeks later, I had to bring the vehicle back again because the windshield was leaking. I was told the leak had been fixed and the windshield was resealed. After waiting for a week, I took the car through a car wash, and it was still leaking in the exact same spots.
I contacted Ramiro Montes by email (with a video of the leak attached), left a voicemail on his direct line, and even asked the front desk to have him call me back. I have received no response.
This situation is completely unacceptable. The problem remains unresolved after multiple repair attempts, and the lack of communication has been extremely disappointing. I expect this issue to be addressed promptly.
7/3/2026
Evelyn /. VERIFIED CUSTOMER
Great Customer service. Very friendly and very knowledgeable.
7/3/2026
Raul R. VERIFIED CUSTOMER
I really appreciate Benito Torres service on repairing my Honda CRV car . He is a real Honda helpful guy. Job well done. I gave him a 5 star rating.
7/3/2026
Patrick J. VERIFIED CUSTOMER
Excellent
7/3/2026
Richard Juan. VERIFIED CUSTOMER
This was my first experience with Toyota service for 5k service. I scheduled with Angelo for 730am and was told he would not come in until 930am. Again, first experience so I do not know any service agents. I told the service rep that someone hit my right rear bumper and he stated he will have collision take a look and write up a quote. All this would be prepared upon pick up. When I picked up my car later in the day, I asked for the collision estimate. The rep stated he forgot about it and took pictures of the damage. He would follow up with the collision department but I still may need to come in person. To schedule anything is difficult with work/life. Yesterday was a set block for me to have any vehicle related matter to be completed. The expectation was to have service and an estimate. Outside of yesterday’s appointment I do not have the time to return for a quote.
7/3/2026
Christina B. VERIFIED CUSTOMER
Thank you. I need to pay off a couple of home improvement bills and then I will be able to purchase a new vehicle. I have been purchasing my vehicles from Norm Reeves Honda since 2003.
7/3/2026
Leanora H. VERIFIED CUSTOMER
Brian was extremely helpful and explained thoroughly the service I had on my car. I left feeling very secure knowing that he relayed the information that I was concerned about to the service department. He even walked me to my car which was very thoughtful. I’m hoping I get him the next time for the service on my car.
7/3/2026
Joshua T. VERIFIED CUSTOMER
Manny was polite and courteous. I wasn’t even aware that my maintenance plan that I had with Honda paid for my oil changes. He brought that to my attention and made me a very happy customer.
7/3/2026
Annette C. VERIFIED CUSTOMER
Brenden was very informative, friendly, and customer focused. He is a real asset to your team at Norm Reeves Honda in Vista
7/3/2026
Jesus O. VERIFIED CUSTOMER
Great customer service
7/3/2026
Sopharath K. VERIFIED CUSTOMER
Thank you, Hannah and Phillip! Hannah got everything started, and Phillip made the rest of the process easy. Excellent service, and I’m really satisfied with my experience at this dealership. Living nearby is a nice bonus too. Thanks again!
-Sopi (Sopharath)
7/3/2026
Skyy G. VERIFIED CUSTOMER
Though this was my first time personally working with Rudy, he has always been super welcoming and friendly when I come into the dealership. No one looks forward to coming to get their car worked on but when you have people like Rudy and Chrystal working there, it’s a test of the True customer service that you all offer. Super honest, super professional, super caring, and even was able to deliver maybe not so good news in a way that made me feel supported and valued as a customer. Keep him and promote him!