I am very happy and satisfied with his help, he’s very professional and understanding and polite. I would definitely ask him to help me again.
5/19/2026
Alexis E. VERIFIED CUSTOMER
Service was straightforward, and Joseph was of great help & handled everything very well.
5/19/2026
Crystal G. VERIFIED CUSTOMER
I was serviced very quickly and I did not have to wait a long time it was very speedy just so I can go back to work on time so I really appreciate it thank you so much Mr Rodriguez for helping me out in such a speedy time frame. Mr Rodriguez has excellent customer service.
5/19/2026
Melissa V. VERIFIED CUSTOMER
Nice job thank you
5/19/2026
Dana L. VERIFIED CUSTOMER
Advisor Jon Le although busy during his day, needs to communicate better with his customers. I waited for a phone call from him to discuss my vehicle for the one reason I brought my vehicle to Norm Reeves and never heard from him. Making an excuse for not calling me didn’t go over well. I discussed this with him and he understood. Requires services were communicated only through text messages.
5/19/2026
Merissa G. VERIFIED CUSTOMER
Brenden was so helpful and answered all my questions! Will definitely come back and tell everyone to bring their vehicles here! Beyond excellent service!
5/19/2026
Salvador A. VERIFIED CUSTOMER
Rudy is the service person that helped me. With his help my explorer is top notch.
5/19/2026
Christopher R. VERIFIED CUSTOMER
Ernesto did a great job on make me feel welcomed and confortable with having my car there to get worked. I would definitely go back to him whenever my car needs work.
5/19/2026
David B. VERIFIED CUSTOMER
Karina went above n beyond on customer service. she knew we are going on a 2 month long trip n she make sure tat our van is thoroughly inspected ncheck on the maintenance n even notice tat we have not got our recall of the second row seat problem n she took care of tat too. very friendly n approachable n even help us to make appointments for the 2 other appointments as the parts need to be ordered n had it the next day. Even though we hav to go 3 times she got it all covered. On the 2nd appt wen she was busy another guy help us out but Karina has told us tat she has the part tat is needed order by the technician n will b there the following day or the next . Not to make any chance we request from the guy to make an appt 2 days later but he juz would not help us and told us to call Toyota office to check on it. So I waited for 5 minutes as I could see Karina I s helping another client. Wen she is done with the client I approach her n she immediately contacted the technician to confirm on wat date the part will come in then she scheduled my appt. tat is so wonderfully as I dont hav to call back. Such wonderful service by Karina. She truly is a keeper n live to Toyota motto.
5/19/2026
Lisa T. VERIFIED CUSTOMER
Thank you for honoring your quoted prices and making this customer satisfied.
5/19/2026
Que L. VERIFIED CUSTOMER
Very good service, very good advisor. Norm Reeves took good care of my car, they didn’t cut corners and did a good job.
5/19/2026
Shaun S. VERIFIED CUSTOMER
John provides excellent customer service. He has a great personality and did a great job explaining to me the results of their diagnostics inspection.
Job was completed in a very timely manner. Communication throughout the process was great. Every time my car needs service I will be contacting John Le.
5/19/2026
Samantha /. VERIFIED CUSTOMER
Karina is the best! She provides excellent service every time we work with her.
5/19/2026
Ben S. VERIFIED CUSTOMER
Pablo was great, I would be happy to have him as my advisor any time
5/19/2026
Narendra G. VERIFIED CUSTOMER
I wasn’t helped till about 1:13 even though my appointment was at 1pm. At 2:45 I had to ask if my car was ready and it was just sitting in the parking lot.
I came for an oil change only. Bad service.
5/19/2026
Zaida A. VERIFIED CUSTOMER
Worst interaction I had. I rather pay more elsewhere and get great service then go back to West Covina service department only good thing I could complement is the porters they have a better work ethic than both advisors I dealt with today
5/19/2026
Robert M. VERIFIED CUSTOMER
Mr.Vargas and Cerritos Honda were Outstanding as Usual!!!
5/19/2026
Teri F. VERIFIED CUSTOMER
Excellent
5/19/2026
Michael C. VERIFIED CUSTOMER
It was a pleasure to have worked with Thanh. He provided excellent service with professionalism. The work got done in timely manner and efficiently.
5/19/2026
Dennis V. VERIFIED CUSTOMER
Qui Holt is an excellent manager. Plus, easy to work with!!!!