Crystal was helpful and knowledgeable. The technician that assisted me with my car, Jose M, was amazing. He was very knowledgeable and straight forward about the issue and was able to have the car fixed in a day. I would highly recommend anyone with a Ford to NORM REEVES FORD!
2/4/2025
Clara M. VERIFIED CUSTOMER
Thank you Bennito for awesome service!!!
2/4/2025
Kaye Louise. VERIFIED CUSTOMER
John was very efficient and resolved my issue. Thanks John!
2/4/2025
Frank V. VERIFIED CUSTOMER
Enrique was excellent in all aspects. Could not ask for better customer service. Job well done and more.
Sincerely, Gloria Valles
2/4/2025
Justin C. VERIFIED CUSTOMER
Easy
2/4/2025
Lizette T. VERIFIED CUSTOMER
Thanh is very helpful and professional!
Thanks.
2/4/2025
Mathis Z. VERIFIED CUSTOMER
I now drive from Escondido to the dealer Rosalina is at in mission gorge because of the excellent service I receive there vs all the poorly rated dealers and shop up north that are regularly reported for stealing trd air filters among other things and price gouging. Give her a raise and the rest of the service team too because they actually like their jobs enough to do them well.
2/4/2025
Daniel B. VERIFIED CUSTOMER
With my busy schedule, I appreciate the efficiency with yesterday‘s visit
2/4/2025
John P. VERIFIED CUSTOMER
Excelente servicio del señor Arbenz Anton.
2/4/2025
Rosemarie S. VERIFIED CUSTOMER
Kevin was very helpful and knowledgeable! I rate a 10 for his service!
2/4/2025
Jinning N. VERIFIED CUSTOMER
No complaints
2/4/2025
Mike M. VERIFIED CUSTOMER
I’m very satisfied with oil change and multipoint inspection. Appreciate notifying me the future service needed on my car. Christian was a pleasure to work with my car service.
2/4/2025
Elizabeth Lorraine. VERIFIED CUSTOMER
We had a confirmed 0900 appointment for a recall that was estimated to take one to two hours. We released the car to John Bautista, who was unprepared to accept the car, stating we could get a rental for a couple days. When assured of our appointment, he received our vehicle at about 0945 and stated it would be ready between 13 & 1400. We were not updated until 1512, after we called at 1501. Another estimated 30 minutes, and the vehicle was not ready. Mr. Bautista asked if we had gotten a call to pick up the car. We picked it up just after 1600. Would appreciate preparation and the initiative to communicate delays, as indicated in the opening SMS text.
2/4/2025
Mark H. VERIFIED CUSTOMER
Thank you Nathaniel, I was very satisfied with your work and how prompt my car was serviced. Will definitely bring my car at Norm Reaves from Irvine.
Thank you!
2/4/2025
Barry B. VERIFIED CUSTOMER
Respectful
2/4/2025
Malinda L. VERIFIED CUSTOMER
Easy
2/4/2025
Phyllis M. VERIFIED CUSTOMER
I so appreciated my recent auto services experience with Norm Reeves Vista. Friendly, efficient, quality, on time service!! As soon as I drove up, I was greeted, my car turned over to the service department, and I was taken to an office for paperwork. There was clear communication on what was going to be done on my vehicle. A Lyft took me home and picked me up later that day to return me to Norm Reeves for my car pick up. Superior service!!!