The Car Group

I’ve had service from Vivian for my tires and she wasn’t mad great! Today she helped me with a new battery and an oil change and she wasn’t mad great just as great as before!

The physical service done on the car was great. The communication from the service team to me was lacking. I had to call them to get an update only for them to tell me they needed to keep my car over the weekend. They did offer to provide an Uber to get me back to the dealership, however, when I texted / called to set that up, they weren’t responsive so I had a colleague drive me to the dealership. When I got to the dealership, they were not busy inside (I don’t know if those working on the cars actually were though) so I’m not too sure why it took a while to coordinate a pickup.

Very accommodating, thank you

I scheduled my service to be done on a Saturday morning. Dropped my car off with no problem everything went smooth in the morning. I got a call maybe around 3 PM stating that my car wouldn’t be ready till Monday for someone that is a single mom and needs to get around. I needed to have my car so I kindly ask the representative if I can pick up my car and drop my car back off on Monday morning so it could get done and the representative told me no I then hang up I’m literally trying to figure out how I’m about to get around with my kids Saturday and Sunday and Monday go to work then I call back and I asked for a loaner car and he tells me that there is no loaner car available so then I hang up and then he calls me back and then he tells me that he was able to get one for me. I just feel like it was so unorganized and I wish I would’ve known that it was going to be a busy Saturday where I wouldn’t have taken my car in to begin with or you guys shouldn’t have accommodated so many people if the service techs are not able to handle the amount of people you guys are putting on their schedule. however, when I went to pick up my car from another representative, typically I get told what else my car needs and if I needed something else or if I was concerned about something yet, none of that was explained or it was just here this is a total amount pay for it and that was it. I got my keys and left. I felt like this was a horrible experience.

Job well done guys! Very professional! ????????????????????????

great service

Excellent and very professional. Been extremely satisfied for over 30 years. An asset to your company.

Nice young man very helpful.

Excellent service thanks

Very pleasant

He bueno

Ruben was super nice and knowledgeable. Listened to me about other issues I had. I really appreciated that he was able to service my tire since it had a nail in it. Thanks for being there for me. Karin Roop

I only driven my truck home, so far so good!

Robert was great will go back thank you

Gary was great!

Curious as to why appointments are provided when the service advisor puts 4pm as an estimated completion time. I had an appointment at 10:30AM on Saturday, 2/1 and the car wasn’t finished until 4PM. When I scheduled service online, I noted that I would wait at the dealership. Is it acceptable for clients to wait 5 hours for their car?

Excellent service! Thank you

I love my advisor. He’s really kind goes beyond his duties Perez and I love that I can use these coupons for the oil change helps me out a lot. Single Parent is really hard especially with this time that we’re going through a hardship. Thank you.

Very respectful, good communication and excellent service!

Great service!!!