The Car Group

Yvette was probably the best service rep I’ve had at Norm Reeves since 2003. Soon after buying my Accord I found two plastic parts that were just lying under the seats. She remembered to write it up and the mechanic knew what they were and re-fastened them. She forgot one thing but when I mentioned it she got the mechanics to temporarily fix a splash guard and then she wrote me an estimate for parts and labor. Presto, she was right on it. She’s a keeper and maybe a candidate for advancement. Of course I don’t know her like you do. But she may keep me coming there after warranty. Thanks.

Thank you Benito Torres for providing me with excellent service on my 2021 Accord. You and Javier Torres have taken care of my Hondas for the past 20+years. The reason our family live the Honda products!????

Excellent service

Was done in the time I was promised. Very communicative, and great customer service. Very much appreciated.

Great personality, communication and service. Very happy!’

Very disappointed with today’s experience. A simple standard oil change service involved a wait of more than 4 hours. I have brought my Tacoma to you for service since I’ve owned it, and this type of service takes an hour, to 90 minutes max. This wait time was not well communicated. When I spoke to the service advisor approx 3 1/2 hours after check in, your team had only just started to drain the oil. Furthermore, i was disappointed with the ‘up-sell’ approach where your service advisor was pushing to include an alignment in the service. I asked if there was uneven wear on my tires, and he agreed there was not ……. So the approach changed from ‘Toyota recommends’ to ‘precautionary’. This does not build confidence with me. Actually the contrary. And finally, I now see that I was charged for tire rebalancing rather than the usual rotation. I did not ask for this, there was no vibration that would be indicative of an imbalance. So all in all, a very disappointing experience and unfortunately I’ve lost trust in your team and will look elsewhere for future service work. Sorry, I’m not usually a ‘complainer’ but for me this was bad. Your service advisor gave a small discount on the invoice, but it really doesn’t offset my disappointment. Thanks….. Simon

It was a very pleasant and professional customer service experience that I received from Mike

A very patient man

The service is fast, the car advisor (Thanh Sabatier) is friendly, polite, the place is comfortable, clean and makes you feel at home at Norm Reeves Honda. 5 Stars ????

Thank you!

Denise was very knowledgeable and professional. Could not have been more pleased to have her as my service rep.

Fast and easy

Trevor provides great customer service and is very knowledgeable

Thank you Luis.

Super quick check out…I appreciated that. Thank you, Arbenz

Excellent customer service. Gerardo was really helpful throughout

TREVOR IS AWESOME. IM TELLING MY ENTIRE FAMILY TO GO SEE HIM. No one else.

Valerie was amazing! She was very informative and made my first time very pleasant. I will continue to come back.

Great service and hospitality. Thanks!

Awesome job. Thanks John.