Simona was very helpful and kept me well informed on the status of the maintenance.
3/14/2025
Mary K. VERIFIED CUSTOMER
Everyone was very polite, professional and helpful. I took the shuttle home and I appreciated the ride and the very polite driver. The service from John and the cashier at the conclusion was great. Thank you
3/14/2025
Art L. VERIFIED CUSTOMER
I was very pleased with the customer service provided by Andres. He was upfront with what needed to be fixed, and did not try to add on unnecessary maintenance. He kept me updated throughout the day on the repair status, which I appreciated. He was polite and professional, represented Ford very well.
My vehicle feels and runs well after it was serviced.
3/14/2025
Lil A. VERIFIED CUSTOMER
Adrian de la Riva was very helpful and knowledgeable
3/14/2025
Brian C. VERIFIED CUSTOMER
Excellent service
3/14/2025
Mohammad A. VERIFIED CUSTOMER
Good service
3/14/2025
Kevin S. VERIFIED CUSTOMER
The concierge process is incredible.
3/14/2025
Ray V. VERIFIED CUSTOMER
Joseph gives great customer service at your location.
3/14/2025
Joan S. VERIFIED CUSTOMER
John Beck is one of the best service advisors we have had. He gets right to the point regarding your questions and explains everything so you can easily and quickly understand. A really nice person. Satisfied customers.
3/14/2025
David E. VERIFIED CUSTOMER
Mary was great
3/14/2025
Michelle T. VERIFIED CUSTOMER
Ok
3/14/2025
Bret H. VERIFIED CUSTOMER
Rafael kept me in the loop. I received several calls with Updates. Thanks.
3/14/2025
Joseph G. VERIFIED CUSTOMER
Benito is personable and welcomed me with a smile. He is knowledgeable And professional. He explained everything to me and told me about upcoming maintenance for the car. I appreciated that as it gives me an opportunity to save for this work in advance.
3/14/2025
Frank E. VERIFIED CUSTOMER
I was initially quoted $1,029 for fr and rear brake job, oil change and coolant change. I left my car overnight and received a Dealerlogix text after the multi point inspection. I realized my estimate had gone down when reviewing the recommendations. I rhought aince I brought my rotors the cost was reduced due to less labor needed in swapping out rotors vs resurfacing. My new total was $656. Because of the new estimate, which I signed.. I added the steering fluid change, new total approx $760. I get to the dealer to pay and im now at $1,263!! The supervisor Joseph comes over grabs the paper and immediately starts going through the list, completely disregarding my explanation from the customer stand point. After I once again stated my dissatisfaction, he gave me a small discount. When you send someone an estimate and offer to add products and require a signature via Dealerlogix, and you switch it up at payment thats considered bait and switch. False pricing, tbings that will get you sued.
3/14/2025
Kadir B. VERIFIED CUSTOMER
It’s great customer service always I’m happy when I go there but the price little high
3/14/2025
Renee H. VERIFIED CUSTOMER
Robert was professional and thoughtful as I needed my car in a timely manner and he was very accommodating.
3/14/2025
Luis N. VERIFIED CUSTOMER
I am extremely dissatisfied with the service I received from [Dealership Name] during my recent maintenance visit. Despite their claims of having a streamlined system that allows for seamless communication and efficient service, my experience was marred by delays, miscommunication, and a general lack of care.
The supposed text-based system, which promised to keep me informed throughout the process and have my car ready for pickup upon arrival, failed to deliver. Instead, I was left waiting for an inordinate amount of time, causing me to be late for work.
Furthermore, I was provided a loaner car with explicit instructions to return it with the same level of gas as when I received it. However, when I picked up my vehicle, it was clear that it had not been treated with the same level of care. The car was dirty, and the service was sloppy and unprofessional.
What's most disappointing is that this lackluster service comes from a reputable brand like Hyundai. As a customer, I expect a certain level of quality and respect, which was woefully lacking in this experience. I hope that the dealership will take steps to address these issues and provide better service to their customers in the future.
3/14/2025
Joselino R. VERIFIED CUSTOMER
I went in with a panic due to an accident i had with my back window Jonathan helped me into getting replaced without a problem ! Thank you so much!!
3/14/2025
Brandy V. VERIFIED CUSTOMER
I was just there over the weekend and no one mentioned to me that there was a recall on my car until my second appointment. I am also deeply upset that they passed my car diagnostic check stating my windshield wipers and fluids were working when I just had to pay for a new motor because they weren’t working. I also waited 7 hours for my car and found out that they put in the system I never had an appointment for service when I did! I am also upset that they wanted to keep my car overnight and leave me careless after waiting so long and told me they couldn’t give me a loaner car when in fact I was given one last weekend. Overall I am upset that no one took there job serious enough to properly check my car for any maintenance and check in with me with updates. I don’t think this experience will bring me back after spending $2,000 for poor service.