The Car Group

Quick and excellent service by Genaro Perez NORM reeves helped me to find out my wallet after service,Thank you all and save my life if I lose cards in wallet.

I cannot express enough gratitude for the outstanding service I received. Ruben Marquez exemplifies true professionalism and an unwavering commitment to putting the customer first. His attention to detail, clear communication, and dedication made the entire process seamless and stress-free. I was truly impressed by how efficiently everything was handled, getting me in and out in a timely manner without compromising quality. My sincere appreciation also goes to the entire service team for their hard work and efficiency in servicing my truck. Their teamwork and dedication to excellence reflect the highest standards of customer service. Thank you all for a job exceptionally well done!

Very friendly staff

Excellent

I made an appt specifically with Ariel who confirmed the appt the day before. Today when I showed up, she was not there and out sick. Someone should have called me to let me know because I specifically wanted to work with her. I ended up getting Jesse instead. My passenger mirror was cracked but fully functional. Could adjust in all directions. The tech who replaced the mirror said when he removed the cracked mirror, a piece of the joint cracked causing the mirror to no longer be able to move right. Jesse also admitted that when the mirror is removed there is a 50% chance the mirror will not function properly. No one else has told me this. Not Ariel and not Honda Poway who I initially got a quote from. On the completion form the tech noted to replace mirror entirely bc the left and right function doesn’t work. It did work prior to this replacement. The tech broke my mirror and is now trying to say it was already broken and I need to replace entire thing. I brought in my car with a cosmetic mirror problem and now Honda created a functional problem which is worse. I am extremely disappointed in this Honda center after today’s visit. Dishonest and I have asked Jessica the manager to call me on Monday. Please fix this issue that your tech caused. If there was a chance that you would break my mirror I wouldn’t have bothered to get it replaced with new glass.

Excellent service. Easiest and most pleasant visit yet

Thahn thank you for being professional, kind, and very understanding.I always trust you and your team of technicans to take care of my vehicle! Nathanan Reyes I appreciate you!

Jessica is a professional I trust and appreciate her attention to detail. She adds a smile to my day and empathizes when I struggle to decide what services I can afford today and what services can wait until next month or next service. Jessica is the reason I drive from Carlsbad and remain loyal to Vista Honda. Thank you Jessica!

N/a

Luis was absolutely fantastic. I cannot say enough good things about his care and attention from beginning to end. Thank you Luis for being so kind, helpful and accommodating. He deserves any and all praise as he was the reason I’ll be coming back for future service! Thanks!

Manny was very helpful and patient in answering all my questions.

Kevin was awesome and kind.

Great service and excellent experience

Nathaniel is very professional and knowledgeable and very nice person.

Service at the front desk was great. Servicing my vehicle was not. Went in for an oil change and I always check my engine bay after service. Then I see oil residue on my engine. Particularly on my valve cover and under the ignition coil pack. I understand accidents happen but this could of been avoided and cleaned. Now I have to clean up someone's mess. Unacceptable.

I had an outstanding experience with Miguel! His professionalism, expertise, and positive attitude made my service visit seamless and enjoyable. He took the time to thoroughly explain the necessary services for my vehicle, ensuring I felt confident and well-informed. His knowledge and dedication truly set him apart, and I will absolutely return for future services. Thank you, Miguel, for your exceptional care and commitment to excellence. Wishing you and your team continued success!

Service took longer than advised. Overbooked

Great job thanks

Ruben has great customer service skills and personality. Gave me an accurate timeframe for my service and made sure I was taken care of quickly during pick up.

We were on the road traveled into Irvine from Kansas City. Luis (KC Sean) and the service team did a great job of diagnosing our brake problem and getting it done expedite so we could continue our travel. Not a complaint, just something to consider. After spending over $2,000 on repairs, I was surprised the Pilot was returned to us unwashed. In KC where we have our Pilot serviced at O’Neil Honda it is always returned to us washed, even after just an oil change. Again just Something for your customer service.