I don't need anyone to contact me. Our car had a recall. When the work was done, they forgot to install a part. I called immediately and left a message for our service writer, Will, but he never returned my call. I called the next day and was told to drop by and they would take care of it. Instead, when we arrived, the part was not there and had to be ordered. The part should have been checked to see if it was in stock.before we were asked to come in. We were told to come back Thursday. When we arrived Thursday, we were told the part wasn't in. The next day we called and the part still wasn't in. Some days later I called and the part was in but I had to wait 4 days for an appointment. We had to wait an hour for a snap in part to be installed. A simple recall required over 2 weeks, 5 phone calls, 4 trips to the dealership and approximately 3 hours of wait time.
9/12/2019
Jamel T. VERIFIED CUSTOMER
Isaac was phenomenal, he was very knowledgeable and understood and satisfied all my questions about my vehicle. He deserves a raise or even promotion.
9/12/2019
Leslie E. VERIFIED CUSTOMER
Very personable and professional in regards to my service needs, kelp keep me informed of the time frame that my car would be available.
9/12/2019
Aaron And. VERIFIED CUSTOMER
The gentleman who helped me get my airbags replaced due to a recall, was very kind and helpful! I was in and out in no time! Even got a shuttle ride to work! Awesome experience!
9/12/2019
Rawan G. VERIFIED CUSTOMER
Jazmin did great! She was attentive and kept me up to date on the status of my car.
9/12/2019
Carolyn S. VERIFIED CUSTOMER
Our service rep. Will is awesome
9/12/2019
Susan L. VERIFIED CUSTOMER
Great service.
9/12/2019
Paola E. VERIFIED CUSTOMER
Daniel always provide an excellent service, I enjoy to work with him. He knows, he explains and goes beyond his work. Please, pass my gratitude to Daniel Lamburt, thanks, Paola E
9/12/2019
Augustina N. VERIFIED CUSTOMER
Good experience, professional staff
9/12/2019
Theron B. VERIFIED CUSTOMER
A1. Even on a 2005 model Pilot. Thanks!
9/12/2019
Michael L. VERIFIED CUSTOMER
Daniel was a great help to us today, we didnt realize the shuttles weren’t equipped with child safety seats and our car was already in for service. WHe offered to go get the seat for us but we were on a tight schedule so we opted to stay. He made sure that we were aware of the waiting room for kids, which made my daughter pleased.
9/12/2019
Patricia M. VERIFIED CUSTOMER
I felt that I paid for a patch that was unnecessary. How could I gat another nail in the same tire? If you check your records you will see that I probably drive less than 300 miles between visits. I think that the nail was in the tire when they patched it. I do not think that my tire was ever patchable. I hate to feel this way, but I really didn't do any driving. Only to church a couple of times and that is strictly highway driving
9/12/2019
Eleanor C. VERIFIED CUSTOMER
An hour and forty minutes for an express oil change with an appointment is totally unacceptable.
9/12/2019
Timothy C. VERIFIED CUSTOMER
As always, this dealership was outstanding.
9/12/2019
Roemell M. VERIFIED CUSTOMER
Very good staff. Had no problem correcting the issue Thank you guys for just being honest.
9/11/2019
Alicia G. VERIFIED CUSTOMER
William was an amazing people with great costumer service!! I really appreciate all he and the manager did to squeeze me in and get my oil changed!
9/11/2019
Ann F. VERIFIED CUSTOMER
Wonderful service and friendly!
9/11/2019
Bernadine B. VERIFIED CUSTOMER
Dash lights were doing the same thing on the way home. White area were dark and dark areas were white. Window weather strips were not ordered or replaced.
Nothing was fixed and dash was damaged. Very disappointed in the service that was not done. Had my car all day for nothing.
9/11/2019
Zoriada C. VERIFIED CUSTOMER
Jessica was great. She made sure that my car was taken care of quickly because I had my 3 young children with me and there were no rentals available. She also had them bring my van into the service reception area, so that it would be easier for me to load up my children. The popcorn, play area, and water were a big hit with the kids.