I appreciate Jessica for returning my call. I never heard from the service advisor that I called before her.
9/15/2019
Brian H. VERIFIED CUSTOMER
Hi,
I talked with the service manger and my provider. Communication from those that answer the phone need to be correct. I took my car to my appointment at 11:40 am. By 1:48 had not heard anything regarding the car. I called and was told someone would call me back. At 2:45 I called back and was told he was not available again. I explained I needed my car and did not receive an update. I was told it would be ready in 20 minutes. I arrived about 25 mins later and was told I would have to wait an additional 20 minutes. Not only was this unfair, yes I was offered a rental but with the long process it would still be inconvenient. It would have been nice to receive something for the time I waited (my oil change added back , an additional car wash for another day, something car related).
9/15/2019
Shameka L. VERIFIED CUSTOMER
Excellent
9/15/2019
Rebecca N. VERIFIED CUSTOMER
Service team is always efficient and courteous.
9/15/2019
David C. VERIFIED CUSTOMER
In spite that I was previously charged at my first oil change when I wasn't. Jasmin was a wonderful help my second time there. She kept track of my cars progress and informed me as soon as she found out. Thank you for providing an excellent customer experience.
9/15/2019
Sandra S. VERIFIED CUSTOMER
I was pleased with the service that I had on yesterday.
9/15/2019
Seiara M. VERIFIED CUSTOMER
I dropped my vehicle off at 8:40 am I didn’t get my car back until 5pm that is absolutely ridiculous, the advisors didn’t answer my calls or text. I think that it’s ridiculous when everyone else was out before me and my car was there the earliest. It was the worst experience full of confusion and the advisors never want to actually look at myvtwo warranties. They also lie straight to your face about what’s wrong with your car I know this because I went to a different mechanic and was told different. You’re not honest mechanics or even an ahonest business and I see why people even with warranties chose to go to a mechanics because atleast they’ll be honest
9/15/2019
Lashone . VERIFIED CUSTOMER
Service was faster than normal and efficient
9/15/2019
Dominic G. VERIFIED CUSTOMER
Service was great. Your waiting area is comfortable and good for working while waiting. The challenge is you’re so busy it takes days to get an appointment.
9/15/2019
Lee W. VERIFIED CUSTOMER
Jazmin was professional and friendly and provided great service.
9/15/2019
Shreyas B. VERIFIED CUSTOMER
Owen was professional and listened to all the issue detail carefully to get it fixed for me.
9/15/2019
Mable C. VERIFIED CUSTOMER
My recent experience was very good. The only thing is that I had to wait for 2 and 1/2 hours before the work was finished. Other than that, everyone was very nice!
9/14/2019
Taj C. VERIFIED CUSTOMER
Very great all the time I go
9/14/2019
Nancy J. VERIFIED CUSTOMER
Bert explained everything to me step by step. He had excellent customer service skills.
9/14/2019
Soltana N. VERIFIED CUSTOMER
I absolutely loved Owen. He was so nice and efficient. He answered all of my questions and was personable.
9/14/2019
Myra P. VERIFIED CUSTOMER
Excellent service, quick to come to my car, at my appointment time. Took less time then was originally told. Great job
9/14/2019
Shilpa P. VERIFIED CUSTOMER
Great service
9/14/2019
Cassandra A. VERIFIED CUSTOMER
Isaac was great as always when I bring my car in to be serviced!
9/14/2019
Helen C. VERIFIED CUSTOMER
Mr. Powell is very professional and a pleasure to work with.