Honda of Concord

Jessica Poteet answered all my questions and was very very professional. As a woman I appreciated her help. I will ask for her next time. I am a long time customer.

Robert did a fantastic job coordinating my service work and going the extra mile in ensuring that everything ran smoothly. I really appreciate the level of excellent service provided by Robert.

I have been a Hendrick Customer for 36 years, I have purchased 24 Honda's for myself and family members, my Service person is David Iatoop and my salesman is Tony Montana, I am very please wit all aspects of your business, David does a great job of keeping me informed of what is being done to my vehicles

Jessica is a true professional!

Great service. Friendly and knowledgeable staff.

Brad and Tony did a wonderful job. Very appreciative of their service.

Service was fine but you changed the dashboard display. I'll have to call or go back to get it fixed.

This service was not planned, and had to occur on a timeline, so I was appreciative of Cureal's prompt and communicative service.

I was very satisfied with my service

Truly excellent service. Attention to detail and addresses all my concerns with positive results. Made my day!

As always, Brad does a wonderful job. I wouldn’t go to anyone else.

Thank you for another great service experience

I wish I was not told every time I brought my car in to correct a recall that it would take a half day and then it only takes an hour.

Great service

She knows what she’s doing very professional train well Very knowledgeable about Honda And last but not least I feel I can trust Her.I think Home training has something To do with it also and she will call back if I can’t get her. You all have a valuable person I have been driving Honda from 1984 and have Two CRV now. My Own Words Rustin

Very friendly,efficient service.

Shacoya was completely professional & is awesome to work with. I’ve dealt with her before with my Accord & have always been satisfied with her. You have a keeper with her. My only issue I’ve had is from my last appointment & it’s with Honda itself. I was to have my Accord Touring's LED DRL replaced. Mine was under warranty because I only have 17000 miles on it, but after doing some research I found that this is a common problem. So much so that some people have had their Accord’s fail safety inspection because of their states strict safety guidelines. (If you have a light out you fail) Many of thes vehicles were just beyond the 36/36000 warranty. So I guess my concern about this is, why would Honda not cover this for its customers if there’s such a common problem & the option is listed as a SAFETY FEATURE on the cars invoice? At the price of $1250 I feel that’s a pricey expense to have to fork out for a vehicle( and sometimes for both headlights) for a vehicle that has 50000 miles or less. Why wouldn’t Honda figure out what’s the problem, fix the problem, then issue a recall or replace the headlight units at a reduced cost. Honestly, this has made me think of never buying a Honda again. Selling mine & buying a Toyota or some other brand where I wouldn’t have to worry about this problem. Look I love my Honda, but I love it because of its reputation of being the most dependable & affordable car to own. It’s not seeming to be the case to me at all. Just wanted to share my thoughts on this & why I’m at it let me mention the $300 per tire on the touring Accord’s. Seems a little pricey to me. I’m sure there’s a bit more cheaper priced tire that’s of the same quality as the Continental tires used that you could’ve used. I shutter at what it’s gonna cost to maintain my Accord in the future & I bought a GOLD PACKAGE extended warranty from my dealership. Well thank you for letting me to express my concerns & I hope to see some changes in how Honda produces their cars in the future. With thoughts of getting back to being a car company that care about their customers wallets & makes good dependable & affordable vehicles.

I think William is a great service advisor. I actually messed up my appointment, I called Hendrick Honda at South Blvd and negotiated price for my service assuming I had called in dealership at Concord. When I came in William honored the price even though at that point even I hadn't realized that I had called up wrong dealership the earlier day. I am extremely pleased with the way William handled my service and will definitely come back to Willliam for any future service needs.