Honda of Concord

Bert is a very nice man. He stayed in touch with me today while my car was being serviced!!!! Very friendly, productive, and prompt !!!!! This is my fourth vehicle purchased from this company and all team members have always been extremely helpful and friendly !!!! Highly recommended!!! Thanks for all you do Bert and to all team members!!!! Jessica

I love working with Jazmin. She is the best!

Great service!

To Whom It May Concern: There is not what time I’ve ever experience bad customer service . I’m definitely grateful for choosing Honda from the coworkers to the calls it’s as always been a blessing!!! To Mr.David, Mr. Daniel and Mr. Power has been outstanding and they go above and beyond to make sure that my questions are answered with smile... Keep up the excellent work!!! Best Regards, Ms. Linda G

My visit was very pleasant and the customer service I received from Burt Lupkin was excellent. My Honda Accord is a 2008 and I still continue to bring it there because of the excellent service.

Fiendly

Great service

Me. Holt claw was personable and helpful. Fully explained how our problem was resolved by the technician.

Every thing was very nice and done on time

Great support

Bert was very helpful, explaining what was completed this time and what would need to be done in upcoming visits. He also walked me out to show me where my car was parked, which is the first time anyone had ever done that.

Keep doing good job.

Our service man was superior.

2 hours for an oil change it's a little longer, don't you thin?

Very good service

I was told there was no fix for the problem with the radio and screen that goes on and off. Jessica did what she could but Honda needs to get a fix done for this problem. Jessica was put in a bad position and worked with the dealership to find a solution.

Always great

I was worried at first because they seemed behind but the service manager changed my mind and thoughts very quickly. Having a special needs child my time is very limited. When he came out and went over everything with me I needed an Air Cabin Filter (which I knew..just been putting it off). He suggested I needed it and explained how bad it was. I asked how much longer on the over time and it was done before I could blink an eye. I was on a time crunch because I had to get my son to an apt and he made it happen. Thank you!

Thank you for what wonderful customer service

This was my first visit to the service center. After seeing the sign saying to stay with my vehicle, it took a few minutes for anyone to approach me and tell me what I needed to do to check in, etc. Once I was handed off to Cureal, he was very pleasant and professional. I was told it should take about an hour for my oil change and tire rotation (which is what I expected). After about 90 minutes, Cureal saw me sitting in the waiting area and checked on the status of my vehicle. I had asked if they could look at my key fob since the trunk did not open with that button, and he said that was the holdup. Again, he provided great service. After waiting for two and half hours, he very apologetically let me know that it didn’t work because my HR-V did not have a motor in the trunk door and that feature didn’t exist in my particular car. My frustration was that it took an extra hour and a half only to be told that this was not a feature of my car. Since my car was serviced at the dealership, one would think that the Honda repair technicians would know that and not more than double the amount of time I was planning on spending there on Friday evening. This makes me question the competency of the service techs when it takes 90 minutes for them to determine a button doesn’t work because the feature doesn’t exist on the vehicle.