Best team ever. Your customer service is on point! I love how the team works together and delivers answers as soon as possible.
6/28/2023
Bruce H. VERIFIED CUSTOMER
I actually enjoy bringing my Honda Ridgeline and CRV into Serra Honda because I know the service will be performed correctly and in a timely manner.
Dwain Scheller is a great asset for Serra Honda and customers alike.
6/28/2023
James H. VERIFIED CUSTOMER
I like the dealership and all personnel I dealt with. Will consider buying my next car from Serra Grandville.
6/28/2023
Linda L. VERIFIED CUSTOMER
Go over and beyond to make sure customer is satisfied.
Thank You.
6/28/2023
Robert O. VERIFIED CUSTOMER
Well done.
6/27/2023
Dawn H. VERIFIED CUSTOMER
Phil and the parts team were very helpful.. Phil stayed ages minutes over so I could pick up my vehicle.
Dent not fixed well and fin was put on with adhesive..
my car was not returned to me the way I brought it.. seats down and debris all over. The Tech should clean up and return vehicle as they received it.
6/27/2023
William K. VERIFIED CUSTOMER
Fast and fun
6/27/2023
Peter S. VERIFIED CUSTOMER
I am very pleased that we traveled to Grandville to buy our CR-V partly due to the excellent service at Serra Honda and that is due in large part to Cale. He is not only friendly and welcoming, but always asks if he has answered all my questions and always provides complete and accurate information about what was done to the vehicle and what will be needed at the time of the next visit.
I actually look forward bringing the car back and Cale is a big part of that!
6/27/2023
Thomas P. VERIFIED CUSTOMER
Cami was friendly, knowledgeable and helpful
6/27/2023
John H. VERIFIED CUSTOMER
I have had a terrific first time experience with Serra Honda all the way from initial contact for making the appointment to picking up the Ridgeline after service was completed. Shania Koehler was professional, patient, and knowledgable. Exceptional service!
6/27/2023
Rita R. VERIFIED CUSTOMER
I needed my oil changed before a trip and Cale made it happen and got to the work done without me being without my car all day. Thank you Cale.
6/26/2023
Kelley S. VERIFIED CUSTOMER
Dwain always takes care of us and our car. We are happy to come back always!
6/26/2023
Terry S. VERIFIED CUSTOMER
Shaina was excellent to work with. She took care of everything and was very
accommodating! She also gave me quotes on a few things that I requested and it helped me make good decisions.
I really appreciated the way she approached service.
First time I worked with her and hopefully not the last!
Thank you Shaina.
6/26/2023
Diane L. VERIFIED CUSTOMER
When I got into the car after servicing there were dirty smudges on the driver's side interior door. It looked like grease as it was blackish. I noticed this because I had just washed the inside window the night before and I wiped the door also so I know it was clean then. I never had this happen before so I was surprised.
6/26/2023
Edward G. VERIFIED CUSTOMER
He is very personable. Knows what he’s doing. Very efficient. Had the car done faster than he expected. Definitely will bring my car back in the future for service.
6/26/2023
Stephen A. VERIFIED CUSTOMER
Cale is great and so is the team at Serra Honda.
6/26/2023
Kyle E. VERIFIED CUSTOMER
The issue that brought me in today was not resolved. I reported due to engine sounds changes following hitting tire on expressway. While front guard was buffed out, engine sound is just as bad. Additionally, I now have a low tire pressure warning due to the tire rotation service providing. I reset the tire warning gauge and it came back on within minutes.
6/26/2023
Kathryn O. VERIFIED CUSTOMER
Great friendly and quick service.
6/26/2023
Kathryn H. VERIFIED CUSTOMER
Really happy the oil change was free and one more free next time! Always courteous and efficient. Thank you
6/26/2023
Marilyn H. VERIFIED CUSTOMER
Always get great service. I wouldn’t go anywhere else.