Ford of Upland Auto Repair Service

The service and work was done well and thoroughly. Thank you!

The service here has always been exceptional. I will continue to bring my Ford Edge here.

Don’t contact me

Everyone at Upland Ford goes above and beyond!! From the time I bought my car I knew it was all gonna be good. Thanks Kim for your kindness and professionalism!

Very nice employees. Service was done quickly. Thank you, Wendy S

Although my key was misplaced, Kim Hawkins has always provided me with excellent service and always goes above and beyond to help. I will only see her when I come for service. Awesome job, Kim!

Great customer service.

Second time that he has attended me, happy both times. Also impressed with the guy who gave a ride home. Everyone there had been nice it is a nice experience. Thank you ????

thanks

Everyone was very friendly and helpful. Thanks.

Part is back ordered. Delay of nearly two months.

Robert was nice and explained the different options I had for my service.

Kim is the best!

I received a text from Kim at 11 a.m. telling me she would update me on the status of my car. Not having heard anything, at 3:45, I asked for an update. When I received no reply, I called at 5:45 and was told my car was done. I was also told that the paperwork had been left on Kim's desk even though she was not there. When I picked up my car, the problem with the second row sun shade had not been addressed. Instead your technicians worked on the front row sunroof! So I left a message for Kim by around 9 a.m. telling her about this sun shade mistake. Well, Kim didn't return my call. So after 3 p.m. I called again and left another message, this time with a live person. Kim then returned my call. My wife insists she was clear with Kim that it was the second row sun shade she told Kim about. Kim doesn't recall that. I believe my wife since we borh witnessed the problem. I don't think this experience speaks well of your staffs attention to detail and customer service follow-up. For example, don't text me to say that you will provide status updates and then not do it. Don't allow me to leave you a voicemail message and then not pick it up and respond. Don't leave paperwork on a service advisors deal who is not in the office.

I am very please with Steven he gave me great service, made me feel welcomed and I appreciated.

Everybody was very nice

It was a quick turnaround time. Got the car there Tuesday and had the car back on Wednesday afternoon. Kim was very professional.

Robert Perez is the best

Robert was very kind and attentative during the entire work process. He has a wonderful and professional energy about him, that made me feel very reassured my car was in good hands. Any questions I had regarding my car, he was able to answer and he kept me updated on my cars status throughout the matience. I would like to thank him, and Erick from my previous service, for being wonderful members to the Ford of Upland Team!

Excellent service great communication I recommend to everyone to go there