Maybe it's out of your control. But I felt the price was pretty expensive. Almost 2k for hose replacements, which means the labor must've been they the roof. Still the service was quick and the vehicle was fixed with no leaks. As promised. Good job. And Steve was great as a service rep
9/1/2018
Martin T. VERIFIED CUSTOMER
Eric did an excellent job as he always does.
9/1/2018
Fernando G. VERIFIED CUSTOMER
Very thorough and provided options.
9/1/2018
REGINALD F. VERIFIED CUSTOMER
FIRE STEVE!!! HORRIBLE SERVICE!!! MY TRANSMISSION WAS BLOWN BECAUSE OF STEVE... my last service I asked Steve to have the technicians check and fill my transmission if needed. His response was that you cannot check the transmission. Which is not true!! Then he did not tell me how much it would be to have my vehicle diagnosed. Then I was given a loaner car and I have the documents to prove it that was then converted to a rental that I was not told about until I pick my vehicle up.
9/1/2018
Noel O. VERIFIED CUSTOMER
Excellent customer service!
9/1/2018
Val R. VERIFIED CUSTOMER
Steven is the best service advisor I have ever had the pleasure of dealing with. On a scale of 1 - 10, I would rate him a 15. He was very diligent with keeping me advised on the status of my vehicle and seem to genuinely care that I was completely satisfied with my experience. Because of Steven, I will continue to have my vehicle serviced at Ford of Upland. Steven, thank you for the great service!!!
8/31/2018
Omega M. VERIFIED CUSTOMER
Thanks Robert
8/31/2018
Brett L. VERIFIED CUSTOMER
Kim is awesome and always there to help
8/31/2018
Erendida P. VERIFIED CUSTOMER
My first time at this service shop, everyone was helpful and my vehicle was ready & serviced adequately. I was given information about the car and given options. Friendly customer service. Will be returning.
8/30/2018
Wayne L. VERIFIED CUSTOMER
Working with Kim is always a pleasure. In fact, I always request Kim when I bring my vehicle in for service. She's extremely professional and she is good at keeping me abreast of the status of the repair process. I would not hesitate to reccomend her.
8/30/2018
Dan R. VERIFIED CUSTOMER
Erica in service was excellent and Francisco and Eric did great job overall a great experience thanks.
8/30/2018
Brian B. VERIFIED CUSTOMER
Kim is the best, always appreciate working with her, and feel like we’re taken care of!
8/30/2018
Monica L. VERIFIED CUSTOMER
Excellent service!
8/30/2018
Arthur C. VERIFIED CUSTOMER
I want to thank Kim for helping me with my service check in,she really knows her job and was very helpful.
8/29/2018
Wendell W. VERIFIED CUSTOMER
Steve Martinez is a professional. He gives an idea of what could possibly be a problem and is forthright in contacting the customer about what the problem is. Also, he is a family man like myself so we relate to one another. Good man.
8/29/2018
Mary L. VERIFIED CUSTOMER
Job well done thank you!
8/29/2018
Shelley R. VERIFIED CUSTOMER
attentive - personable and great follow thru.
8/29/2018
Laura C. VERIFIED CUSTOMER
Job well done!! ????
8/29/2018
Renee B. VERIFIED CUSTOMER
Steve Martinez is the man!
Hes been taking care of us since day 1.
Makes me feel good to know my vehicle is in good hands.
Dont let him retire!!!!????