What was done to my car was fine. Robert did not write up my service agreement. I’m not sure who did. My appointment was at 10:00 AM. I had someone waiting for me, and I didn’t get to talk to a Service Advisor until 10:20. I told them I wanted to fix the sync for my phone so I could hear directions and the gentleman said no problem. When I got done, I went inside and Robert didn’t know who I was. I asked for help with sync, and a very nice young man said he would help. Robert didn’t offer to help. When the young man couldn’t figure out the issue, Robert came outside and asked what the problem was. He said my car didn’t have that capability. I told him that it was doing it when I bought it and he said he had a car like mine and it doesn’t do that. I went to the Sales Department and they assisted me in getting the sync working. Not sure why Robert didn’t ask if anyone knew how to do it. It took me longer than expected to fix a minor issue. Not sure if I would return to Ford of Upland for sercice at this point.
9/19/2018
Robert P. VERIFIED CUSTOMER
Very happy with the service. I will bring my car there for service always.
9/19/2018
Eiman A. VERIFIED CUSTOMER
Mr Steven Martinez helped me with my car issue not once but twice !! I am definitely a very satisfied customer and would always like to work with him
9/18/2018
ROBERT S. VERIFIED CUSTOMER
It was my pleasure to meet Steven Martinez today. I was impressed with his professionalism and his eagerness to satisfy his customers. I look forward to working with Steven on my next visit.
9/18/2018
Guy G. VERIFIED CUSTOMER
Everything got done
Before the appropriate time
Thank you
Guy
9/17/2018
**** K. VERIFIED CUSTOMER
Fast and clean, thank you
9/16/2018
Sharon M. VERIFIED CUSTOMER
Pleased
9/16/2018
John G. VERIFIED CUSTOMER
I was quoted with a 45 minute wait time. The wait time was actually 1 hour 45 minute wait time.
9/16/2018
CHRISTINE V. VERIFIED CUSTOMER
We always deal with Eric. He is very helpful and makes our visits pleasant. He is the reason we take our car for service to Upland Ford.
9/16/2018
**** G. VERIFIED CUSTOMER
My experience was highly satisfactory. Hugo was extremely helpful. He gave me tire quotes and also checked for comparison prices with competitors. Because if his professionalism and patience I will be getting tires installed at Ford of Upland.
9/15/2018
AUSTIN M. VERIFIED CUSTOMER
excellentcustomerservice
9/15/2018
Clyde G. VERIFIED CUSTOMER
Great service! Great job guys, got my truck back earlier than I expected! Very happy with the service! Thank you...
9/15/2018
Melissa A. VERIFIED CUSTOMER
Slow process
9/15/2018
Lisa A. VERIFIED CUSTOMER
Robert was great, but picking up the car was a different story. It took the lady 20 minutes to find out where my car was and whoever worked on my car did not properly close the hood. I drove almost all the way home before I noticed that the hood wasn’t latched.
9/14/2018
Carl W. VERIFIED CUSTOMER
Robert Perez provided excellent service.
9/14/2018
Jesse M. VERIFIED CUSTOMER
Good service.
9/14/2018
Timothy P. VERIFIED CUSTOMER
You tried to upsell my wife lugnuts? I've never heard of having to buy lugnuts in my life. Lucky for me, I have a friend at Ford who tells me they are cheap pieces of Chinese trash. Trying to sell my wife these for a car that is 2 years old is ridiculous. I'll be in touch tomorrow.
9/14/2018
Toby F. VERIFIED CUSTOMER
I will be switching from colley ford to Upland Ford.
Thank you,
Toby F
9/14/2018
Josh O. VERIFIED CUSTOMER
Unprofessional. Kept saying they would call back never did till 2 days later. We had to initiate all comunication. Didnt give us prices upfront and we payed extended warranty from Ford and now telling us there is a deductible. We also have a BMW and when we go for service No BS but Ford service very unprofessional and shady about hidden fee.