Kim is a great service rep. She always listens to you and handals your concerns the first tome
9/27/2018
WENDY B. VERIFIED CUSTOMER
Prompt and courteous service!
9/27/2018
RICCARDO W. VERIFIED CUSTOMER
It was good... everything I came in for was done... no surprises
9/27/2018
Jamie R. VERIFIED CUSTOMER
Friendly personnel and prompt response.
9/27/2018
Sean M. VERIFIED CUSTOMER
Robert Perez out right lied about the service that was asked to be performed on my vehicle. He was asked to check an issue and when I came to pick my vehicle up, and I asked why this wasn’t done, I was told we never asked for it.
I am extremely unhappy with the level of service from your misnamed “service” department. I wasn’t even given a receipt for the service that WAS performed.
I think I will be filing a formal complaint. I will also have to go back and get my service receipt for fear of poor quality of work.
9/27/2018
Diana D. VERIFIED CUSTOMER
Steven has been taking care of my vehicles for years. Great guy. Trustworthy.
9/27/2018
GREGG B. VERIFIED CUSTOMER
Eric always does a great job for us. He has great follow-up and customer care skills along with a wealth of product knowledge. You are lucky to have him as part of your Ford of Upland family.
9/26/2018
Clint P. VERIFIED CUSTOMER
Kim did a wonderful job I think her for all of her help
9/26/2018
Sheryl S. VERIFIED CUSTOMER
Robert was ok but the fact that I have a car with problems that no one can seem to fix is very frustrating!
9/26/2018
Ken M. VERIFIED CUSTOMER
Robert was knowledgeable and professional and dealt with my car quickly and efficiently.
9/26/2018
Ken D. VERIFIED CUSTOMER
Eric was very professional, service was fast! No
Complaints!
Thanks Ken D
9/26/2018
Danielle G. VERIFIED CUSTOMER
Robert's great! Very personable.
9/26/2018
Micahel M. VERIFIED CUSTOMER
I always get great service. I bought my Expedition from upland for because of the great service I get from her and everyone their.Thanks
9/26/2018
TODD R. VERIFIED CUSTOMER
Noel and Eric were awesome from start to finish
9/26/2018
Daniel W. VERIFIED CUSTOMER
Hugo was great! Very professional and thourough.
9/24/2018
Ed M. VERIFIED CUSTOMER
Ford usa always
9/23/2018
Jose L. VERIFIED CUSTOMER
Had to speak with a manager to get an answer about what was wrong with my car. unprofessional way of communicating to the customer, was told the tech working on my car would blow me off if I tried to speak to him that he was not paid to talk.when I was simply trying to find out what was wrong with my car. Was not told my car would be worked on at another site. Was left in the dark I had to call to get some sort of update. It was a warranty job and was not offered any rental car was left without a car. No attempt at taking care of the customer. Won't be back for any service work in the future.
9/23/2018
Brian B. VERIFIED CUSTOMER
Service was performed successful and Kim kept me abreast of any changes to said service. Kim professionalism and outstanding customer service is always appreciated.
9/22/2018
Melvin B. VERIFIED CUSTOMER
Robert diagnosed my problem and fixed it. Thank you Robert. Mel Butler
9/22/2018
Sharon A. VERIFIED CUSTOMER
It’s an older car so I’m happy you could repair it!