I am extremely disappointed that no one bothered to make any further contact with me to inform me that my vehicle would not be done the day I dropped it off for my scheduled 8:30 am appointment on 6/16/20.
I was told the recall fix, oil change, and possible door adjust would be done in a relatively short amount of time.
This was the message I received at 11:03 am
that day:
“ Update: Don't worry Walt, we haven't forgotten about you. I'll make sure to keep you informed about your vehicle. Thanks! Michael Mills.”
After no further contact that day I called the dealership shortly after 5pm and was told the Service Department was closed and everyone had gone home.
The Grody Ford website lists the Service Department hours as M - F 7am to 6pm.
I’m satisfied with the service that was performed on my vehicle, but communication from the Service Dept this day was completely lacking.
Walt B
6/18/2020
Adam B. VERIFIED CUSTOMER
Heys always top notch and professional
6/18/2020
Alejandro A. VERIFIED CUSTOMER
Muy buen servicio gracias
6/18/2020
Kenneth T. VERIFIED CUSTOMER
Excellent service
6/17/2020
Jeffery A. VERIFIED CUSTOMER
The Staff at Ken Grody Ford is amazing
6/17/2020
Darlene T. VERIFIED CUSTOMER
Chad Larson is Avery professional & excellent representative of Ken Grody Ford!
6/17/2020
Cheri L. VERIFIED CUSTOMER
Me and my car are always well taken care of!! Thank you Mike!!????
6/16/2020
Ann B. VERIFIED CUSTOMER
Everyone there went above and beyond what I expected on their level of service
6/16/2020
Edward M. VERIFIED CUSTOMER
Thanks
6/16/2020
Bridget A. VERIFIED CUSTOMER
When I received my vehicle, the front passenger bumper was scratched, the tire was scratched. I did point it out to a service representative and they were very professional and told me they would review the security cameras if it was damaged there. Other than that, my service was very pleasant!
6/14/2020
Eilzabeth O. VERIFIED CUSTOMER
Thank you Micheal Mills for providing excellent customer service. We'll be back for sure.
6/14/2020
Eilzabeth O. VERIFIED CUSTOMER
Thank you Joseph for providing exceptional customer service! I'll be back.
6/14/2020
William K. VERIFIED CUSTOMER
Took the time to diagnose and fix the problem
6/14/2020
Mike C. VERIFIED CUSTOMER
I had a dentist appointment and had to change my service so Michael told me to text him when later and he was able to get my vehicle done the same day. He was great
6/13/2020
Brian S. VERIFIED CUSTOMER
Mike is always on top of it. He’s a pleasure to work with.
6/13/2020
Richard K. VERIFIED CUSTOMER
At 3:50pm I got a call saying my car would be ready in 10 minutes. I was in the waiting room at the time. My car was not brought out and nobody came looking for me. I waited until 5:00 then went looking for it. The service drive was closed and nobody was around. I had to have a salesman go get it. Somebody dropped the ball.
6/13/2020
Jose C. VERIFIED CUSTOMER
I ask just oil and filter change when I get the bill was 62$ something I said wow the raise the price to much and I left when I get home and check the paper work I notice the do tire rotation with out ask me if I want that service which I don’t wanted that’s is not fair
6/13/2020
Bryan G. VERIFIED CUSTOMER
Quick and great communication! Thank you!
6/13/2020
Jose Luis. VERIFIED CUSTOMER
Chad is a great advisor. He always takes good care of my trucks needs.