I had my 2007 Expedition LE, service and repair sunroof. Chad Larson made my appointment and gave me a quick follow-up on the repair needed. It was completed and was very pleased with Mr.Larson made me informed. I also had my 2017 F150 Raptor service, once again Mr. Larson handled my schedule for my Raptor repair and service. I truly appreciate Mr Larson made it very easy for my visit to Ken Gordy Ford. So glad that everyone in the service department made me feel very comfortable. Thank you Mr.Larson for your help and assistance and making feel safe and comfortable
6/25/2020
Philip C. VERIFIED CUSTOMER
Took care of all my needs in a timely fashion
6/25/2020
David B. VERIFIED CUSTOMER
Chad took care of door lock problem that has been ongoing for years.
6/25/2020
Arthur M. VERIFIED CUSTOMER
Always great courteous perfect service. From Mike and the whole team in the service department. Thank you!
6/24/2020
Robert M. VERIFIED CUSTOMER
The Body Shop sub vendor doesn't have attention to detail. Also had to wait an hour and a half for a rental I guess Greenleaf ran out of cars and we had to go to Enterprise. Chad was fine. The overall experience wasn't good. However I understand
6/24/2020
Vincent C. VERIFIED CUSTOMER
I always have a great experience. The service is always quick and easy!
6/24/2020
Yesenia G. VERIFIED CUSTOMER
Oil change appointment was quickly available and service overall was good.
6/24/2020
Ian C. VERIFIED CUSTOMER
Not a big deal, service forgot to reset my oil life on my truck when taken in for service. It’s something small, but does let the customer feel uneasy, and think things like did they actually service my vehicle ? I trust you did, but just some feedback, even when it’s busy (seemed like you were) take time for the small details to leave the customer feel confident a good job was done.
6/24/2020
Genevieve C. VERIFIED CUSTOMER
Drop off was easy. Car was ready sooner than anticipated. Thank you for the great service.
6/24/2020
Mary B. VERIFIED CUSTOMER
Special thanks to Stephen! He really went above and beyond!
6/23/2020
Anthony C. VERIFIED CUSTOMER
Great customer service. Professional and friendly service advisor. Thanks Chad
6/23/2020
Gerard F. VERIFIED CUSTOMER
I don’t do surveys! I don’t want you to send me any more surveys! I will just delete them! PLEASE!! DON’T SEND ME ANY MORE SURVEYS!!!
6/23/2020
Jeffrey C. VERIFIED CUSTOMER
Mike is a very knowledgeable and helpful service manager!
6/20/2020
Paul C. VERIFIED CUSTOMER
Chad is awesome!
6/20/2020
Lisa Marilee. VERIFIED CUSTOMER
Chad has always worked hard for me. He is a wonderful asset to your company.
6/20/2020
Katherine Y. VERIFIED CUSTOMER
All employees very nice and helpful.
6/19/2020
Eric S. VERIFIED CUSTOMER
Chad is knowledgeable and professional. I'll be back!