I like that Mike took extra time to explain exactly what he had done. And made sure I knew how to work it. He’s great.
7/1/2020
Domingo A. VERIFIED CUSTOMER
It was an easy process. From setting up an appointment for my truck to picking it up when it was ready.
I also was pleased that K. G. Ford took the appropriate steps to reassure that safety was a priority. During this pandemic we can’t take any chances. Their facilities were clean and that goes a long way. My service tech Chad Larson is the best. He kept great communication and also explained what was being done to my truck. Excellent customer service.
7/1/2020
Gary S. VERIFIED CUSTOMER
Everything was fantastic. We returned to work with Manny, as he left such a great impression last year. Although we didn't buy from him then, a year later I recalled his name. I didn't need a business card to remember him. That says enough about his character and professionalism.
I know this time around it was a little different with the covid-19 and his sales manager Ron. Ron was also absolutely terrific. I work in sales and have been a sales manager myself. He is definitely someone I'd want on my team. Down to Earth and relatable. I highly recommend either Manny or Ron.
7/1/2020
Juana O. VERIFIED CUSTOMER
Friendly, communicative,
7/1/2020
Malcolm D. VERIFIED CUSTOMER
Did a great job. Very happy with service.
7/1/2020
Richard H. VERIFIED CUSTOMER
Backup camera worked for one day after service, now it is broken again.
7/1/2020
Mike M. VERIFIED CUSTOMER
Excellent
7/1/2020
Cinthya F. VERIFIED CUSTOMER
Service is very good and patient.. but My brand new 2020 Ford Explorer Has been in the shop more than my 10 year old car. I will be taking it in once again because another thing on my car is failing. This will be the last time I ever purchase a ford
7/1/2020
Daniel B. VERIFIED CUSTOMER
The transmission continues to shift hard. This has been a proble since I purchased the car.
6/30/2020
Regina K. VERIFIED CUSTOMER
It was the worse experience ever!!!
6/30/2020
Eric F. VERIFIED CUSTOMER
I greatly appreciated the efforts by your maintenance staff to complete the work on my vehicle and get me back on the road quickly. Sincerely Eric F
6/30/2020
Mark P. VERIFIED CUSTOMER
Quick service and approachable staff!
6/30/2020
Mitchell D. VERIFIED CUSTOMER
Michael Mills has been great throughout...excellent communication and explanation of repairs.
6/30/2020
John R. VERIFIED CUSTOMER
Had great service and completely satisfied. Chad did a wonderful job.
6/28/2020
John W. VERIFIED CUSTOMER
Mike always ensures quick and excellent service.
6/28/2020
Conrad K. VERIFIED CUSTOMER
Very nice job as always
6/28/2020
Tracy K. VERIFIED CUSTOMER
We had a very good experience with Kevin and the rest of the Ken Grody Ford team. Will turn to them for our next Ford needs.
6/28/2020
Joan B. VERIFIED CUSTOMER
As always Chad was great as was the service.
6/27/2020
Kayla P. VERIFIED CUSTOMER
Easy service like always
6/26/2020
Windy J. VERIFIED CUSTOMER
Mike was extremely professional and courteous. He kept me abreast on the status of my car. Very happy with the service. Thank you