Mike was awesome. Also gave me some really good information about my vehicle I didn’t know before.
6/13/2020
Raymond D. VERIFIED CUSTOMER
MICHAEL MILLS is the complete service experience. HE
is the what,were, and why regarding the service process. he explains and does whatever is neccessary to complete the repair.
It took a little longer, with the current service workload.
6/12/2020
Carlos C. VERIFIED CUSTOMER
After having my car in for service, the air conditioning for the second row vents is still not blowing air from the AC vent. Additionally, my car was at the service department for 8 hours after I had an appointment. So when I was notified that my vehicle was ready, the service technicians were going to be gone. I was explained if the work that was done but I feel that using the function correctly but I feel that there was no one available to show me that I may be operating the rear row AC unit correctly.
6/12/2020
Jason S. VERIFIED CUSTOMER
great service - great service dept, great commercial sales
6/12/2020
Kelly B. VERIFIED CUSTOMER
First of all I never met “Chad”. I was expecting the Works service but only got an oil change, new wipers and multi point inspection. Did not get my tires rotated and did not have my cabin filter changed. Got a call my car was ready. It took more than 30mins to get my car brought out.
6/12/2020
Richard S. VERIFIED CUSTOMER
Thanks guys
6/12/2020
Cynthia T. VERIFIED CUSTOMER
Chad is always great!
6/12/2020
Jonathan D. VERIFIED CUSTOMER
As always incredible customer service!
Thank you
6/12/2020
Elizabeth O. VERIFIED CUSTOMER
Thanks for good service!
6/12/2020
Larry P. VERIFIED CUSTOMER
Always get good service here.
6/12/2020
Paul F. VERIFIED CUSTOMER
Good quick service. Thx
6/12/2020
Kevin W. VERIFIED CUSTOMER
Mike did a great job contacting me and letting me know the status of my truck. Also he informed me that my truck had a recall I didn’t know about that is now scheduled to be fixed next week. Great customer service and communication.
6/12/2020
Chrystine E. VERIFIED CUSTOMER
Had an 8am appt. to have my engine light checked and i made it in the morning so I had time to do things in the afternoon. After I waited and waited, they didn't say the diagnostic was being done until 2:30, then at 3:30 they told me what I already knew and had it fixed in 30 min and I left at 4. What a waist of my entire day of them milking the clock. I'll be bringing my services elsewhere next time.
6/11/2020
Joan B. VERIFIED CUSTOMER
Very good service in the midst of this pandemic.
6/11/2020
David G. VERIFIED CUSTOMER
Today I had an appointment at 12:30 to change the rear differential oil and by 1:30 my truck was done my f250 right on time Chad is the best service manager they treat you like family Chad has a good team of service wraps that work on your car and do it right Ken grody should give him a raise the whole staff there is like family current in the sales reps are very good if you need a car or service go see Chad or current or go see Ken grody Ford in Carlsbad they're the best in
6/11/2020
Sara R. VERIFIED CUSTOMER
Everyone was very nice
6/11/2020
Paul C. VERIFIED CUSTOMER
Chad runs a great service dept! Awesome representative of KGF!!!
6/11/2020
Tom A. VERIFIED CUSTOMER
Mike always makes me feel comfortable with my choice of service operations. I live closer to another ford dealer but drive a little extra to get this kind of service.