First time at the facility it was a very pleasant experience… plus Zach Service Manager was amazing
10/15/2022
Patricia D. VERIFIED CUSTOMER
Outstanding customer service. All service providers should be as good as you.
10/15/2022
William D. VERIFIED CUSTOMER
Luis was very helpful and did a great job.
Thank you Luis!
10/15/2022
William D. VERIFIED CUSTOMER
Service today is not the issue. I just spent $840 to have my car repaired only to have another issue crop up after the repair. My car no longer gives a “chirp” when the car locks, which it did previous to the repairs you did.
Therefore, I don’t feel I should have to pay for a diagnostic/ and or repairs since the issue is a result of the repairs previously completed by your team.
I would appreciate a response back.
Thank you. Bill DeWitte
10/15/2022
Kathleen C. VERIFIED CUSTOMER
They did the oil change but hopefully when I bring it back in ( in 1,000 miles) they can find out what is truly wrong with it.
10/15/2022
William T. VERIFIED CUSTOMER
The tire rotation , a simple job, the nuts on the tires were not righted causing three nuts to come off and the remaining nut very loose. This is a very dangerous situation .
10/15/2022
Justyna O. VERIFIED CUSTOMER
Fun professional and quick
10/15/2022
James B. VERIFIED CUSTOMER
Jerry was extremely helpful, and spent some time explaining all the things that I should be aware of going forward to take the best care of my car possible. There was no pressure or attempt to upsell the services, which I really appreciate. Jerry was very professional and helpful. At my next visit I will ask for him specifically to be my service advisor.
10/14/2022
James M. VERIFIED CUSTOMER
While I have always been impressed with the service advisors at McGrath Honda in Elgin, Ed Westenholtz was absolutely EXCEPTIONAL! He was careful to go over details with me about my CRV in an extremely professional manner. I was also grateful he was not the least bit condescending toward me as a female who is familiar with mechanics & spoke in a knowledgeable yet friendly manner. I hope to see him again during my service visits as he is a valuable asset to McGrath Honda’s Service Department!
10/14/2022
Mayank S. VERIFIED CUSTOMER
Really unfriendly staff. I asked about the cost of oil change and got really rude answer.
10/14/2022
Sandra W. VERIFIED CUSTOMER
He is your very best service provider! You are fortunate to have such a talented professional on your staff.
10/14/2022
David H. VERIFIED CUSTOMER
The vtc actuator issue on these models of accords and CRVs is a known issue with Honda and the public at large. I have less than 60k miles on my vehicle and I've now had to replace it twice. This time the faulty part also wrecked lmy camshaft, which I had to replace too. $2000 out the window after having the same repair at 44k miles. I suspect if I kept the vehicle I'd need to replace this part another 2 times at least and keep paying you guys thousands of dollars, all before I hit 100000 miles. (A friend of mine had his replaced 4 times). It's a crime that you guys aren't making these repairs for free when you know they fail with the frequency that it occurs and regardless of the care the owner gives to the vehicle. It's even more galling that technicians are coached to convince your customers that it's their faults for not using the right oil. You guys sold me and millions of others a terrible product, you've done shoddy repair work, and now you're lying to me and shirking responsibility. I'm selling my car and I'm done buying Honda products.- I'm also posting this review on BBB, yelp and anywhere else I can possibly share this information.
10/14/2022
Lisa D. VERIFIED CUSTOMER
So far so good. Hopefully it's good. I will have better opinion in a few weeks. He couldn't budget budget in my serpentine belt replacement. He promised he would then didn't. I wasn't happy about that. Ask me again in 3 weeks and I will have a better review. They also forgot to was vehicle. Service guy was very nice and respectful.
10/14/2022
Marlene A. VERIFIED CUSTOMER
Austin has above average customer service skills & is great at his job. You are lucky to have him.
10/14/2022
Gregory M. VERIFIED CUSTOMER
service was very good
10/14/2022
Scott N. VERIFIED CUSTOMER
Thank you for your service!
10/14/2022
Sandra W. VERIFIED CUSTOMER
Martin has always been professional and given detailed information about my service. Thank you Martin. ????
10/13/2022
Roy P. VERIFIED CUSTOMER
As always, Gerardo answered all my questions and provided guidance to ensure that my vehicle get the best possible service. Thanks Gerardo!!
10/13/2022
Vanessa D. VERIFIED CUSTOMER
Luis was very friendly & explained everything to me well. Will definitely be calling him again to set up my future appts.