Had a battery go bad in 20 months. I felt Bob Baker or VW should have picked up the cost since my Golf Sportwagon TDI was new to us in 4/2017. The fact the car sat for 2 years in a lot with battery installed is not my problem nor due to my use. To earn my business & create good PR, VW should have picked up the bill.
2/13/2019
Samantha K. VERIFIED CUSTOMER
Appreciate that I always get in quickly and that assessments of work are complementary.
2/13/2019
Gisele B. VERIFIED CUSTOMER
Please make sure that your courtesy drop off/pick up covers All of Del Mar :)
It is 14 miles away but a lot of good customers.
Thank you Tanner for your great service.
2/12/2019
Mary T. VERIFIED CUSTOMER
He is a great asset. So special, he is a keeper!!
2/12/2019
Neil O. VERIFIED CUSTOMER
Very nice and friendly. Very knowledgeable and nice to interact with.
2/12/2019
Sandra A. VERIFIED CUSTOMER
Carlos gave excellent customer service !
2/12/2019
Sibele M. VERIFIED CUSTOMER
Zachary was just perfect.... :)
2/12/2019
Kiley I. VERIFIED CUSTOMER
Honestly the representative was rude, unprofessional, did not let me know the status of my vehicle throughout the day. The only communication I received was an automated email telling me to respond to the email if I had questions about the status, and when I responded saying I had not heard anything I received no response. I had come in due to safety concerns regarding my eyesight turning on and off on it's own randomly, the representative's response was to raise his voice, state they couldn't recreate the issue and were not about to fly in techs from Japan. He told me that it could be caused by snow blocking the sensors (despite me informing him my vehicle had never been kn such conditions) and repeatedly told me to refer to the owners manual. The only reason I will consider returning for service is the warranty but I refuse to deal with this representative again.
2/11/2019
Tyrus M. VERIFIED CUSTOMER
Yes, super nice guy and was informative and made sure I was updated.
My car was serviced and he updated me on the entire process and future maintenance.
Really good and nice rep.
2/11/2019
Christopher C. VERIFIED CUSTOMER
He was very respectful , kind , friendly, and professional. He also made sure to keep me informed about my car progress
2/11/2019
Paul T. VERIFIED CUSTOMER
Thanks for completing the recall repair for me before the close of business on Saturday .
2/11/2019
Riley P. VERIFIED CUSTOMER
Great service!
2/11/2019
Penelope S. VERIFIED CUSTOMER
All went well...Zach very helpful
2/10/2019
James S. VERIFIED CUSTOMER
Your service person was outstanding in handling our
problem in a very nice way. The results are outstanding.
Jim Stant
2/10/2019
Jacinta L. VERIFIED CUSTOMER
Thank you for all your help. William was amazing and I will definitely be coming back and recommending him to friends