Even though I didnt have a service appt JP was awesome. He listened to my needs and managed to work in my car. I didn’t even have to wait as long as I thought I would. I appreciated his sense of humor too!
2/16/2019
Trisha G. VERIFIED CUSTOMER
Customer service was top notch from start to finish
2/16/2019
Marc K. VERIFIED CUSTOMER
Just did not appreciate the service JP provided. I missed a call from JP around 7:30am. So I called back and left a voice mail. by 8:35 I had not heard back (no big deal) so I decided to follow up with him. He seemed rather annoyed that I was calling. He informed me they were already working on my car and he would call me when it was done.
2pm rolled around and I had still not heard from JP so I called to followup. He again seemed annoyed that I was calling. But told me the software update had not been completed yet and would be done in 30 min (now sure how he knew that on the spot, but maybe he was on it).
Was also never offered to be picked up to get my car. When I asked, he again seemed bothered and then was curtly told sorry my driver is going home at 3:30.
Anyway, I went onto yelp and saw management seems to care about delivering great customer service and I would say I did not get that. So I thought I would share this with you.
2/15/2019
Roger F. VERIFIED CUSTOMER
Worked hard and communicated very well during my emergency visit
2/15/2019
Michael H. VERIFIED CUSTOMER
Nice guy
2/15/2019
John P. VERIFIED CUSTOMER
Fixed the problem in one trip. Thanks.
2/15/2019
Robert C. VERIFIED CUSTOMER
Thanks
2/15/2019
Ryan B. VERIFIED CUSTOMER
Tanner is the best car care specialist I have ever worked with.
-Ryan
2/14/2019
Dan S. VERIFIED CUSTOMER
very high level of service from Bobby
2/14/2019
Lois R. VERIFIED CUSTOMER
My car was towed to the shop after losing it's coolant. Everyone was friendly & efficient. My car was looked at quickly, a diagnosis made and an estimate given. Parts had to be ordered but it was all done in 2 days. I have always had good service @ BB Subaru.
BTW, this only says Volkswagen - is Subaru moving?
2/14/2019
Theodore H. VERIFIED CUSTOMER
Tanner was so helpful, competent and professional. The best service tech I've ever had!
2/14/2019
Melinda P. VERIFIED CUSTOMER
Zachary L was kind & professional!! He was sensitive to my scheduling needs. I also appreciated his effort to explain the work being done for the recalls. While it was frustrating to have a NEW car in for service, the work was completed well.
Thank you-
2/14/2019
Bridget M. VERIFIED CUSTOMER
Great great service and very kind
2/14/2019
Curtis S. VERIFIED CUSTOMER
Courteous, fast, and well done. Thank you
2/14/2019
Jay S. VERIFIED CUSTOMER
Professional And curtious
2/14/2019
Thomas L. VERIFIED CUSTOMER
Carlos was quick, on the ball, and thorough. I could not be happier with my recent service experience.
2/13/2019
Laura W. VERIFIED CUSTOMER
Tanner,was very professional,and he explained everything to me. He also listened and took care of my concerns. Thank You
2/13/2019
Christopher C. VERIFIED CUSTOMER
Very professional and accommodating to my schedule.
2/13/2019
Aria B. VERIFIED CUSTOMER
Service was fantastic!
2/13/2019
Jason D. VERIFIED CUSTOMER
Bobby did an excellent job of addressing all of my needs for today’s visit. He was able to answer all of my questions and get the parts needed to make my car run safe and smoothly.