Hard to communicate with Julian. Had to argue with him to get problem with screen checked. He didn’t seem interested in explaining stuff when I picked up car. Had to ask about brakes and tires and then ask for clarification about what the numbers he said in response meant. He didn’t bother to check that this service was covered and tried to charge me. All in all he gave the impression that he had better things to do then help me. Perhaps he was having a bad day but next time would prefer Zack. I’ve been coming to your service area for a few years and everyone has Amy been helpful. This was my first disappointing time. Turns out my screen did have a problem ( 2nd time bringing it in for this) and a replacement was ordered. Would prefer not to have to deal with Julian when it comes in in a few days.
5/16/2019
Marc S. VERIFIED CUSTOMER
Julian is an absolute professional. I always appreciate his high level of service.
5/16/2019
Barbara A. VERIFIED CUSTOMER
The guy that helped me was awesome. Very informative and great customer service qualities. Good communicator seemed trustworthy.
5/16/2019
Robin P. VERIFIED CUSTOMER
Prompt service and quick follow up call back.
5/16/2019
Jessica S. VERIFIED CUSTOMER
Julian was very professional! As soon as I pulled up to Bob Baker Julian came out with a smile and greeted me at my car door!
5/16/2019
Kathleen W. VERIFIED CUSTOMER
Thank you! Great experience.
5/15/2019
Brian Y. VERIFIED CUSTOMER
Great service, thank you!
5/15/2019
Lori S. VERIFIED CUSTOMER
Julian is a true asset to your team. I can’t remember the last time I had such a positive experience at a dealership. I am military and have lived in four states in the last 6 years and have some dealership horror stories. I always go in not expecting much but I was blown away by the great service and customer service. I will be a repeat customer.
5/15/2019
Mindy W. VERIFIED CUSTOMER
Julian was focused and personable. Very pleasant and knowledgeable. He represents your company very well.
5/15/2019
John B. VERIFIED CUSTOMER
I appreciate that Tanner took all my concerns very seriously, and that he was able to have Eddie diva around with me to help figure out what the car is doing...
Just like last time, your team was great, start to finish!
5/15/2019
Rachel G. VERIFIED CUSTOMER
Zach goes the extra mile.
5/15/2019
Douglas G. VERIFIED CUSTOMER
Zach and Norm are a class act. These guys under promiss and over deliver every time I am there. Where will you find a Manager that will personally run to get your car AND assist in washing it. BOB BAKER! That's where.
5/15/2019
Maria V. VERIFIED CUSTOMER
excellent customer service, thank you.
5/14/2019
Rayshaw W. VERIFIED CUSTOMER
Service was great today. Thank William
5/14/2019
Stacy S. VERIFIED CUSTOMER
Julian did a great job in managing my service, and the service center promptly fixed everything. Thank you.
5/14/2019
Tristan G. VERIFIED CUSTOMER
Julian was great!
5/13/2019
Evelyn M. VERIFIED CUSTOMER
Tanner is always helpful and let's me know exactly what's wrong or could be the problem with my vehicle. Will go to him with all my car service needs!
5/12/2019
Alicia J. VERIFIED CUSTOMER
William was very courteous and efficient. He made sure I knew everything that was going on with the car. He made me feel at ease and knew my car was in good hands.