Bob Baker Volkswagen Auto Repair Service Center

Zach took complete ownership of a situation that previously happened. My wife had the Atlas serviced, the check engine light was on. Determined a bad Cadillac converter. In which needed to be replaced, we waited for almost two weeks with no call due to the part needing to be ordered. I was in the area and stopped in to discover it was never ordered. We have leased two vehicles with this dealership at the same time. I’ve had Zach work with me for my WRX and now the Atals, he is the only reason we will be bringing our vehicles back for service and warranty issues. He took ownership of a situation that was not his fault, he ensured I was kept up to date on the process got my daughter in an out smoothly when we dropped the vehicle off. Also, the day I attempted to turn in the vehicle in which an appointment was made online, the VW serviceman appeared overwhelmed unenthused, I’ve also argued with this individual a couple of years ago due to VW covering a service for our Jetta. I had to call VW and sort out the situation, not this individual, but ME. So we agreed to come back the next day for the service to be performed, and Zach greeted and took care of us right away. I work in the customer service industry, and I understand the aspects of business and nothing is perfect. Everyone strives for higher NPS, coaching, and constructive feedback. This ensures better business practices and a culture that delivers an exuberant customer service experience. Seriously Zach is an outstanding individual, and we will be coming back because of this individuals efforts to deliver superior customer service.

Very thorough!

Always courteous, helpful, explains things well and timely responsive to what I need. Zach does an excellent job!

He was promt and smart

He was promt and smart

Forthright about the problem with the car and what he could do to help. Very professional.

Very helpful person. Super sociable

Tanner is very professional and great!

Bob Baker Subaru Service has always been excellent: friendly, informative, timely, thorough and responsive. Thank you . . . No surveys please

Hasty. Referenced wrong vehicle. Damage to the car. Left voicemail, haven’t heard back. Very unsatisfied.

The service was great. I'm a little old school so I would have preferred that he walked into lobby to tell me my vehicle was ready instead of calling and texting. Felt a little less personal.

Zachary was very friendly and helpful. The wait to get my car checked in too a bit because there were a lot of people which I understood that and Zack was very nice and apologetic about it. My car was done in the time I figured it would be and I was sent on my way. He explained everything and made sure I was good to go without questions.

Tanner is a keeper. Man deserves a pay raise now!

Nice friendly service, and great turnaround time on a drop in job too.

Thank you, Bobby!

Car was ready more quickly than I expected.

Julian did well in getting my car done in a reasonable time.

The service advisor did an excellent job.

In a very hectic environment JP makes me feel like I'm the only customer. He's definitely an asset to Bob Baker Volkswagen/Subaru.

Tanner was excellent in handling my needs. He’s very professional and competent