Brenden was extremely polite and thorough; he made the visit a pleasant experience.
6/30/2020
Jeremy M. VERIFIED CUSTOMER
Awesome work! Also fixed a minor rattle the car had. Very friendly and profesional
6/30/2020
Garett C. VERIFIED CUSTOMER
Zach takes a very personal approach with me as a customer to make sure I’m satisfied with the service and if I would need anything else concerning the Subaru. Zach takes the time to explain without me feeling rushed to leave. Zach is an asset to the company and always with a smile.
6/30/2020
David M. VERIFIED CUSTOMER
Left several messages on the status of car repair that were never returned. Turnaround took 7 days (including weekend). A return call or txt message would have been satisfactory. Key point is follow up communication during the the time my car was in service not the length of time it took. Thanks
6/30/2020
Lorna L. VERIFIED CUSTOMER
I do not like lengthy surveys!
6/30/2020
Andrew B. VERIFIED CUSTOMER
Very professional.
6/30/2020
Barry S. VERIFIED CUSTOMER
No surprises, Tanner kept me informed on the work to be done .Easy drop off and pickup. Keep it up!
Barry S
6/30/2020
Allison O. VERIFIED CUSTOMER
I had a 2 pm appt for service. No one acknowledged me for 30 minutes. I finally flagged someone down, a Suburu rep, and was told the only VW person was at lunch... he took my info and said someone would call. Right before closing I called and had to speak with 4 people before getting answers. I was told my car should be done by Friday. Friday at 2 pm I get a call saying 50/50 chance it would be done. I call back twice to find out it will be done Monday. I pick it up today and after 5 days and multiple requests it is fixed but not washed. There were spider webs on the side window! This is the worst service I have ever received at your dealership in 9 years.
6/30/2020
Lavinia S. VERIFIED CUSTOMER
Have a knowledge appointment schedulers!!
6/29/2020
Jill Y. VERIFIED CUSTOMER
Brenden went above and beyond in providing maintenance service on my car. He took it upon himself to request an extension on my prepaid maintenance plan that expired 6 mos earlier. I really appreciate that extra caring.
6/28/2020
Silvio M. VERIFIED CUSTOMER
Tanner was very courteous and professional.
6/28/2020
Caroline M. VERIFIED CUSTOMER
Thank you good communication and smooth get in get out
6/28/2020
Michael K. VERIFIED CUSTOMER
Very courteous and efficient service
6/28/2020
Loretta V. VERIFIED CUSTOMER
He was very focused, helpful, and friendly.
6/28/2020
James W. VERIFIED CUSTOMER
Mr. Tanner was very professional, very efficient, very kind,
Just a pleasure to work with him.
6/28/2020
Khang L. VERIFIED CUSTOMER
Bobby kept me up to date on my service when asked and even went out of his way to find me a warranty service on my failing water pump. I had hoped the car would be ready in 1 to 2 days but the delays were out of his control. Overall I am satisfied with the outcome
6/27/2020
Felicity S. VERIFIED CUSTOMER
Thank you for your continued great service
6/27/2020
Gary L. VERIFIED CUSTOMER
Julian is very professional and knowledgeable with my Crosstrek. It was a a busy day but he still get my car completed as promised.