Brendan was awesome. Never seemed to be in a rush and made me feel like I was his most important client of the day. He made what can be painful, very pleasant. Good job Brendan.
7/10/2020
Alexandre P. VERIFIED CUSTOMER
Julian was great no complaints!
Alex
7/10/2020
Frank M. VERIFIED CUSTOMER
I would appreciate it the next time I bring my car in for service, a heads up on how far I am in expecting completion and what the status is, instead of me wondering whats happening! Thanks!
7/9/2020
Sheila O. VERIFIED CUSTOMER
I had an appointment and sat as the only car in the lineup, it took almost 15 minutes for anyone to even come talk to me. when I came to pick my car up, it took another 15 minutes plus to get checked out because nobody was anywhere to be found. It seemed very confusing and disoriented there as if nobody really know what they were doing. I'm not complaining about my service rep, everybody there seem to be in the same chaos.
7/9/2020
Jonann H. VERIFIED CUSTOMER
This is my car’s new home so I am glad I like you!
7/9/2020
Mick L. VERIFIED CUSTOMER
Overall good, but two comments: 1) I was in for the Outback fuel pump replacement, and wasn’t told that I’d need to have less than 1/4 tank of gas. Fortunately I had called the day before, otherwise I would have had to drive up only to be turned away. 2) I repeatedly stated that I’d need a loner car, as I’m sure most of the people who were going in for the pump replacement. Since you knew how many people needed cars and how many loners you had, why weren’t they on site. The shuttle-car checkout process was onerous and wasted an hour I didn’t have.
The good was my service agent I dealt with was wonderful.
7/9/2020
Cynthia B. VERIFIED CUSTOMER
Julian was very astute in hearing a problem with my car as soon as I brought it in.
The car was serviced in a timely matter
7/9/2020
Michael L. VERIFIED CUSTOMER
Tanner has been super helpful, friendly and informative each time I have been to Bob Baker Subaru- much appreciated
7/9/2020
Marianne P. VERIFIED CUSTOMER
Everybody there is really great but it always takes way longer than it should
7/9/2020
Virginia D. VERIFIED CUSTOMER
As always, wonderful service! Thank you ????
7/9/2020
Jenna R. VERIFIED CUSTOMER
Thanks Zach, you went above and beyond helping me and giving advice! Great job!
7/9/2020
William C. VERIFIED CUSTOMER
Went real smooth, ahead of schedule even
7/9/2020
Bong K. VERIFIED CUSTOMER
Im so thanks to Mr. Perez. His so nice and always smile that makes me comfortable and good feedback about status about car
7/9/2020
Zakaria H. VERIFIED CUSTOMER
JP is very good and professional guy
7/9/2020
Sandy J. VERIFIED CUSTOMER
Grateful for rental car so could complete
work due. Work done earlier than expected.
7/9/2020
Robert P. VERIFIED CUSTOMER
Very nice professional man. Everyone was very professional. You have a great team!
Thanks
7/8/2020
Bret L. VERIFIED CUSTOMER
Quick to help me and others during a busy morning rush. Kept me up to date throughout the day. No problems, just quick, easy, and friendly service!
7/8/2020
Kevin H. VERIFIED CUSTOMER
Thank you Zach
7/8/2020
Rosemary J. VERIFIED CUSTOMER
Bobbie was amazing!!! He was knowledgeable and extremely helpful in my scarey experience of having a major repair on my car that only has 46,000 miles on it. He was very insightful and stayed on top of the repair with great efficiency. Im very grateful to have been helped today by your service department. Thank u!!!
7/8/2020
Suzanne G. VERIFIED CUSTOMER
The people are great. I was bringing my car in for a trailer hitch install that I already paid for and the hitch was damaged so I need to wait to hear from parts dept.