Thank you Mike for being so helpful. Thanks to you and your staff, I never have anxiety when I take my vehicle to your facility. I have encountered nothing but professionalism, friendliness, and honesty!
4/26/2024
David S. VERIFIED CUSTOMER
Dawson was amazing
4/26/2024
Christine B. VERIFIED CUSTOMER
I rate Thomas as a 10 very kind and and he makes the customer very pleased very good young man know how to treat people and good at his job thank you Thomas
4/26/2024
Jose G. VERIFIED CUSTOMER
Service was fast
Thank you.
4/26/2024
Jose G. VERIFIED CUSTOMER
I appreciate the honesty and help thank you very much.
4/26/2024
Fredi A. VERIFIED CUSTOMER
Yes really satisfied, Thomas explained everything to me and was really helpful.
4/26/2024
Michael V. VERIFIED CUSTOMER
Communication with my advisor was non existence. When my repair was completed on the final day he never contacted me to let me know. I was only aware after calling that it was complete.
4/26/2024
Davell W. VERIFIED CUSTOMER
Very convenient
4/26/2024
Ramon V. VERIFIED CUSTOMER
Very good job
4/25/2024
Robert W. VERIFIED CUSTOMER
Javier is one cool dude, speaks very clearly and is knowledgeable on everything that is offered by Quick lane and Ford Motor Company.
If Javier were to leave, I wouldn’t go back. I think he needs a good raise, he deserves it.
4/25/2024
Erica K. VERIFIED CUSTOMER
Javier was helpful without hesitation. He was polite, friendly, honest and efficient. I was in Customer Service for more than 20 years, and Javier was perfection while dealing with my surprise visit.
4/25/2024
Vladimir S. VERIFIED CUSTOMER
This was my first visit to Raceway Ford and Stewart provided excellent service. He did a great job at providing clear and concise updates as work progressed.
Unrelated to Stewart’s service, there was something I still don’t understand, and maybe can be clarified further. How if a module was replaced under warranty and the truck has premiumcare esp I had to pay out of pocket to configure said module? Small fee (for something another dealership couldn’t figure out; so kudos to your team!), but it doesn’t make sense. Also something I wasn’t aware of was that Raceway Ford’s service department doesn’t wash vehicles when they are delivered. Granted the truck wasn’t clean when I dropped it off, but leaving the dealership in a dirty truck was a first and felt a bit odd.
I’m new to Riverside and glad to have your team as my local dealer/ service center.
Thank you,
Vlad
4/25/2024
Elisa M. VERIFIED CUSTOMER
Thanks MIKE
4/25/2024
Erica A. VERIFIED CUSTOMER
Edwin was super helpful during the process he helped me feel safe and comfortable receiving my vehicle back was great with providing updates
4/25/2024
Mary M. VERIFIED CUSTOMER
Everything was perfect. Thank you
4/25/2024
Jon H. VERIFIED CUSTOMER
Car was ready sooner than expected and he communicated very well.
4/25/2024
Francile B. VERIFIED CUSTOMER
My sticker was not put on my windshield properly and it came off, I don’t know when I’m suppose to get my next oil change. I wish there was a way a car could be vacuumed after service. That’s all ????
4/25/2024
Barbara L. VERIFIED CUSTOMER
Even though it was expensive I'm glad they were able to fix the problems. Stewart Tan was very knowledgeable during the whole process and kept me informed about the progress of the work being done. He was always available and returned phone calls in a timely manner